Gas South Fuels Customer Experience with Oracle Cloud
Largest Southeastern natural gas retailer collaborates with
"Gas South is driven by a desire to innovate across everything we do, including delivering superb customer service, automating processes for customer experience improvements and resource efficiencies, and maximizing data analytics to better inform critical business decisions," said
Dunavant will share Gas South's journey with Oracle in a session at Customer Edge on
Cloud-based service innovation
A longtime Oracle customer, Gas South implemented
Oracle Utilities Customer Cloud Service
to deliver high-performing customer care and metering in a cloud-optimized platform. With this solution, the natural gas retailer has improved customer experience and satisfaction by streamlining automatic payment controls and interim bill processes to reduce bill fluctuations.
Gas South has made strides in enhancing operational efficacy and cost-effectiveness through strategic automation initiatives, eliminating thousands of manual transactions each month as well as reducing monthly manual labor and analysis tasks. Furthermore, the utility has enhanced the customer experience by expediting the identification of exceptions that require attention, resulting in prompt issue resolution.
"Thanks to our long relationship with Gas South, we're able to better anticipate when and how to implement the right Oracle Utilities CCS capabilities, at the right time, to support their KPI goals and innovation objectives,"
Data-driven innovation
Capitalizing on its efficiency gains, Gas South has also worked with OCS to implement additional solutions such as Oracle Utilities Market Transaction Management to help direct, manage, and reconcile its energy transactions in near and real time, across multiple systems.
In addition, the platform extracts and analyzes data generated by Oracle Utilities Customer Cloud Service for use on data clouds and external systems through the implementation of generalized data export (GDE) and Oracle Utilities Information Lifecycle Management (ILM). This helps the retailer address data management issues by applying the appropriate solution to each phase of the data's lifecycle.
Learn more about this and other successful projects at Oracle Energy and Water and join the discussion on LinkedIn.
About Gas South
Gas South is one of the largest retail natural gas providers to more than 470,000 residential, business and government customers in 14 states spanning across the Southeast, Mid-Atlantic and Midwest. Gas South is an
About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.
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