Grupo Éxito Improves Delivery Times by 50% and Improves Customer Satisfaction by Eight Points with Manhattan Active® Omni
Recognizing the need for a more decentralized approach to digital order fulfillment, Grupo Éxito turned to
Manhattan Active Omni also transformed Grupo Éxito’s call center operations, significantly boosting productivity, streamlining order processing and raising service levels to provide customers with quicker and more efficient assistance. Agents now benefit from quick access to order information from digital channels, ensuring a seamless customer experience.
“We are proud to partner with Grupo Éxito and are thrilled to see this retailer cut delivery times in half and boost customer satisfaction with Manhattan Active Omni,” said
Manhattan Active Omni’s suite of solutions delivers a unified approach to selling, engagement, and fulfillment in a single cloud-native app. Its order management capabilities enable complete visibility of available inventory to increase customer convenience and convert more sales. It is versionless and provides continuous access to innovation with automatic upgrades every 90 days, without disruption to the business.
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ABOUT GRUPO ÉXITO
Grupo Éxito is a leading Colombian retailer dedicated to enhancing the retail experience for customers across the country. With a robust presence of over 80 stores and 8 distribution centers, Grupo Éxito has become a powerhouse in the Colombian retail landscape. Committed to innovation and customer satisfaction, Grupo Éxito focuses on delivering quality products and services while continuously optimizing its operations. The company's strategic initiatives aim to elevate sales, streamline distribution centers, and provide an authentic omnichannel experience for shoppers. For more information and to stay updated on Grupo Éxito's latest developments, please visit www.grupoexito.com.co/en.
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