TELUS International and Local Measure Announce Partnership to Elevate GenAI-Fueled CX with Engage Platform Integration
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“As we progress our focused efforts to establish
Local Measure's Engage platform leverages the power of AWS, Amazon Bedrock and GenAI, and seamlessly integrates with Amazon Connect. It combines voice and digital communication channels and offers advanced features that significantly increase efficiency including automatic message drafting, automatic form filling, next-best-action recommendations, chatbots, skills-based routing, and real-time translation. Engage supports voice, and asynchronous messaging via email, Facebook Messenger, WhatsApp, LINE, and direct messaging on Instagram. Its human-centric design and single-pane-of-glass view enhance team productivity while delivering personalized customer service interactions. Moreover, Engage generates valuable insights and actionable business intelligence, safeguarding customer data throughout the process.
“It has become increasingly critical for digital customer experience providers to engage the right technology partners in order to not only meet, but stay ahead of evolving consumer behaviors and cater to the new ways clients want to do business. This includes embracing consumers’ widespread shift to working and socializing on digital messaging platforms, and offering clients options such as flexible and transparent pay per use pricing models to optimize budgets and off-the-shelf integrations that address their desire to reduce complexity,” said
TELUS International’s Fuel iX drives value for clients by providing end-to-end, next gen CX solutions fueled by GenAI. Its suite of services and capabilities include digital consulting, data analytics, self-service applications, and AI-enabled platform integration. With Fuel iX,
About
TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 150,000 citizens around the world and through its five TELUS International Community Boards that have provided
About Local Measure
Local Measure is pioneering the future of customer service technology and empowers organizations to deliver proactive customer experiences that are intuitive and secure. With a team across
Engage is a pre-built, intelligent contact center platform that transforms customer service. Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights. The platform uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers.
Awards won include Best New Technology Solution at the ICMI Awards, AWS Software Partner of The Year, and AWS Marketplace-APJ Partner of the Year.
For more information about Local Measure and its innovative customer service solutions, please visit the website at www.localmeasure.com and follow us on LinkedIn.
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TELUS International Investor Relations
(604) 695-3455
ir@telusinternational.com
TELUS International Media Relations
(604) 328-7093
media.relations@telusinternational.com
Local Measure Media Relations
Sheila Walthoe
sheila@localmeasure.com
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