MetLife Receives Prestigious CIO 100 Award
For more than 30 years, the CIO 100 Awards from Foundry’s CIO have recognized innovative organizations around the world that exemplify the highest level of strategic and operational excellence in information technology.
The Digital Customer Experience is a contemporary digital self-service solution for the
It provides customers and other stakeholders, including sales agents and customer service representatives, with a holistic view of their products. The platform allows them to perform a number of transactions throughout the policy lifecycle, including Demographic updates, Remittance, Disbursements, Funds Management, Claims Management, and eDelivery.
“Customer care is at the center of everything we do here at MetLife,” said
The new platform enhances the overall customer experience, reduces costs and drives operational efficiencies. Since its rollout, it has become the primary channel for customer interactions and engagement with MetLife’s four million policyholders and their beneficiaries.
“Our cross-functional technology and business teams partnered to make the
Executives from the winning companies will be recognized at the CIO 100 Symposium & Awards later this year.
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mark.pipitone@metlife.com
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