TELUS International Announces Fuel iX Beta Program, an Enterprise-Grade AI Engine For Bringing Generative AI to Production
Fuel iX helps companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly
Enhanced management capabilities enable organizations to consolidate visibility across their GenAI applications, which often run in multiple environments, applications, and clouds
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“Fuel iX was created to provide enterprises with generative AI flexibility, control, productivity, and trust. Our first customers were key divisions within TELUS and we were able to implement AI solutions ranging from IT service desk, field service, and internal team member knowledge solutions to in-store retail associate copilots, customer service agent assistant, and a public-facing consumer website – doing so safely, responsibly, and in record time,” said
Fuel iX is available now. To request an invite to the Fuel iX restricted beta release, submit your request here.
Fuel iX Core and Apps
Fuel iX enables existing enterprise applications, third-party and custom GenAI apps to access critical services like access control, moderation, observability, and privacy through an integration server and GenAI gateway, simplifying management of the GenAI value chain from data and models, to management, applications and interfaces.
Fuel iX has two solution layers – Core and Apps – each with several modules and connectors to third-party solutions. Fuel iX Core offers the integration and administration as a backbone for enterprise AI, and includes features and connectors for observation, arbitration, orchestration, moderation and enhanced security. Fuel iX Apps includes templates for GenAI applications across customer and employee experiences, third-party application support, application channel integration and more.
This functionality is further supported by TELUS International’s design services, which provides custom applications and other digital solutions, and the GenAI Jumpstart accelerator program for rapid generative AI development and deployment.
TELUS Accelerated Productivity with Fuel iX
“Enterprises don’t have just one or two generative AI solutions,” said
TELUS used Fuel iX to create a set of generative AI management tools that enable the service provider to tap into, and switch between, multiple cloud providers and more than 100 large language models. TELUS then layered on centralized observability by use case, user, and AI model, and developed tools and processes to support privacy, data sovereignty, AI safety, and security requirements. Partial year 2023 impacts included
“The deployment of generative AI-powered applications was growing at such a pace that we needed full visibility and management across all the applications and use cases. We settled on an approach that enabled us to efficiently manage the rapid growth to ensure we future proofed our generative AI capabilities,” said
About
TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 150,000 citizens around the world and through its five TELUS International Community Boards that have provided
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TELUS International Investor Relations
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