8x8 Launches AI-Powered Solution for Councils to Help Increase Electoral Engagement and Reduce Local Authorities’ Election Workloads
New 8x8 Ballot It! Self-Service Offering Empowers Citizens with Election Information Aiming to Boost Turnout for Regional and National Elections in the
A voice and digital chat service for public sector organisations that seamlessly integrates into their contact centre and embeds into existing websites, Ballot It! is powered by the conversational AI capabilities of 8x8 Intelligent Customer Assistant. The new solution is intentionally engineered to ensure the electorate in each region has real-time access to relevant up-to-date information around candidates and polling stations, while also relieving local government staff and volunteers of a number of election-related tasks, easing their workloads.
“From the moment an election campaign begins—regardless of it being a general election or local election—there’s a lot of extra pressures, requests, and demands placed on councils,” said
“In many parts of
The top value of deploying AI is to enable organizations to provide customers with quick responses to inquiries while at the same time increasing employee productivity.
The benefits of Ballot It! include:
- Empowered Citizens: 24/7 access to accurate information and resources about upcoming elections to enhance knowledge and manage voting preferences.
- Streamlined Resources: single access point for publicly-available information.
- Instant Self-Service with Customised Information: provides voters with links to specific local projects and candidate information via voice and digital channels.
- Enhanced Productivity: Reduces contact centre and staff workloads for councils and local governments with automated messages directing citizens to the relevant online resources.
Delivering Ballot It! reinforces 8x8’s understanding of the needs and pain points of the local government sector in the
For more information about 8x8 Ballot It!, visit 8x8 for Local Government, download the guide Ways Conversational AI Can Support Local Government or contact 8x8.
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