IR Joins the Genesys AppFoundry Program Unlocking Next-Level Contact Center Performance
- The association benefits customers by effectively monitoring their contact center performance and productivity.
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In today's fast-paced business landscape, enterprises rely on
According to Gartner, emerging technologies such as generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will revolutionize customer service and support by 2028.
IR Collaborate is a comprehensive experience and performance management solution, offering end-to-end visibility and insights into Communication and Collaboration and Contact Center ecosystems. By leveraging the power of the Genesys AppFoundry marketplace, customers gain access to a robust monitoring solution that enhances their contact center operations and delivers the performance and productivity they expect.
Organizations can empower contact centers to exceed customer expectations with IR Collaborate, now available on Genesys AppFoundry.
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