Appian and PwC UK Announce Alliance to Unlock Business Value and Drive Innovation in the Insurance Sector
PwC's claims business delivered a 30% lifecycle improvement using
the
PwC supports more than 4,000 insurance clients globally and understands the problems and inefficiencies that having multiple, disparate systems (particularly legacy platforms) and complex, heavily regulated processes can bring. In addition, PwC brings market-leading capability for Appian implementation and delivery as well as first-hand experience of the benefits of running an operation using Appian.
"Our alliance with Appian represents a significant step in our mission to support insurers to be more agile, innovative, and competitive in today's dynamic and global market," commented
The new announcement further strengthens PwC's role as a unique alliance partner to Appian. As a customer, PwC uses the Appian Platform and the Appian Connected Claims solution to power its claims management services. In addition, PwC has an EMEA-based centre of excellence experienced in implementing the Appian suite of products as well as expertise in claims managed services, operational excellence, and digital transformation, offering a unique service to enable the success of their insurance clients.
"We are delighted to work with PwC to bring innovative solutions to the insurance sector," said
The success of PwC's Appian-powered claims managed services business serves as a testament to the effectiveness of this alliance, with PwC having already successfully transformed several clients across the UK. One example is an insurer with an extensive run-off portfolio. Leveraging PwC's expertise, the company underwent a full-scale transformation to modernise and deliver improved customer service, and now efficiently handles claims at scale using an integrated solution built on the Appian Platform.
This implementation involved workflow automation, claims handling, and document management. Additionally, the team seamlessly migrated claims from the previous legacy platform to Appian, while also training 65 claim handlers in just eight weeks. Their efforts led to a 30% uptick in claims handling efficiency, and the case study was a finalist in the 2023
The success of this PwC client plus several others also benefiting from the collaboration will redefine how insurers operate in a rapidly evolving market by leveraging PwC
The announcement coincides with the Insurance, Transformed Summit in
"Transforming Claims Management through Tech-Enabled Process Optimisation"
Wednesday, 19th June from 12:45 to 13:05
Location: Stage 5
Presenters: Gijsbert Cox, Head of Insurance in EMEA and APAC at Appian and
Together, Appian and PwC will bring the power of people and technology into orchestrated and automated workflows, increasing efficiency and reducing costs for insurers. For more information about working with Appian and PwC
About Appian
Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimise even the most complex processes, from start to finish. The world's most innovative organisations trust Appian to improve their workflows, unify data, and optimise operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]
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