Aflac Dental and Vision partners with SKYGEN to advance customer experience
SKYGEN's innovative technology delivers digital experience critical to customer satisfaction
This partnership with SKYGEN will enable Aflac to provide additional support for its claims and billing processes through the infusion of industry-leading automation, enhancing speed and accuracy designed to improve the customer experience. The SKYGEN Dental Hub offers a single point of connection to better align providers, insurers, patients and industry partners, enabling instant connectivity that will ensure a more positive experience for all parties. Members will also realize greater ease in identifying providers who best meet their needs and identify covered services and claims history along with access to educational information and key additional administrative data and reports through the SKYGEN member portal.
"As part of our plan to expand capabilities to continue improving the customer journey, SKYGEN's powerful set of innovative solutions will support customer satisfaction and retention as well as promote sales growth given that customers will be more likely to consider other Aflac products based on a positive experience with Dental and Vision," said
SKYGEN is the trusted partner for specialty benefits payers and government agencies responsible for the delivery and administration of dental and vision benefits. Through cutting-edge technology and service solutions, SKYGEN empowers clients to become the most efficient, effective healthcare organizations in the country.
"This collaboration with Aflac represents SKYGEN's commitment to shaping the future of dental and vision benefits and improving efficiencies and access in healthcare," said
About
1 LIMRA 2023 U.S. Supplemental Health Insurance Total Market Report
About SKYGEN
SKYGEN transforms dental and vision benefits management and administration with flexible technology and services that connect and change lives for the better. Through partnerships with payers, providers and government agencies, SKYGEN helps its customers navigate dental and vision benefits management and administration. With its portfolio of third-party administration (TPA), intelligent Software as a Service (SaaS) automation, marketplace connectivity, risk management solutions and above-and-beyond services like Enhanced Benefit Management (EBM), Provider Select Suite platforms, mobile apps and portals, SKYGEN serves nearly 50 million members across all 50 states, more than 40 government and commercial insurers and process 3 million claims monthly. For more information, please visit www.skygenusa.com.
Aflac | WWHQ |
Aflac New York |
Aflac Media contact –
Aflac Analyst and investor contact – David A. Young, 706-596-3264, 800-235-2667 or dyoung@aflac.com
SKYGEN Media Contact –
View original content to download multimedia:https://www.prnewswire.com/news-releases/aflac-dental-and-vision-partners-with-skygen-to-advance-customer-experience-302190275.html
SOURCE Aflac