Teleperformance Strengthens Its Governance to Accelerate Its Growth and Prepare for the Future
Teleperformance (Paris:TEP), a global leader in digital business services, announced today significant changes to its governance in order to accelerate its growth and foster innovation.
Its Board of Directors has decided to adopt a new structure to meet these three main objectives:
- integrate best governance practices by differentiating the powers of the Board of Directors from those of management;
-
strengthen the DNA of the
Teleperformance Group , in particular as it relates to entrepreneurship and its business development culture; - strengthen top management and implement a succession plan managed by an Ad Hoc Committee.
For these purposes, the Board of Directors has decided:
-
to appoint Mr.
Moulay Hafid Elalamy , Chairman of the Board of Directors; -
to reaffirm its full support in Mr.
Daniel Julien , confirming him as CEO of theTeleperformance Group ; -
to appoint Mr. Thomas Mackenbrock, Deputy CEO of the
Teleperformance Group , startingOctober 1 st, 2024, succeeding Mr.Bhupender Singh who has left his position within the Group in order to pursue new professional opportunities.
Thomas Mackenbrock will work alongside
Furthermore, the Board of Directors:
-
Confirmed Mr.
Olivier Rigaudy in his role as Deputy CEO in charge of finances; -
Appointed Mr.
Agustin Grisanti (COO, Core Services) and Mr.Scott W. Klein (CEO, Specialized Services) as members of the CEO office. Along with the Group CEO, the Group Deputy CEO, and the Deputy CEO in charge of finances, they will actively participate in the Group's development strategies.
Teleperformance's aim is to accelerate its development and increase its results. The group's management confirms the 2024 guidance and anticipates an acceleration of its momentum in 2025.
Speaking on this occasion, the new chairman of the Board of Directors, Mr.
Together, we want to make Teleperformance an even more prosperous company, for the benefit of its clients, its investors and its employees.”
Mr.
Mr. Thomas Mackenbrock said:
“It is an honor for me to return to the Teleperformance family in this capacity. I am very excited about the prospects of the company and look forward to working closely with
About Mr.
64 years old, Moroccan entrepreneur, businessman and politician. An emblematic figure in the business world in
-
Since 1995: Founder and President of the
Saham Group , a key Teleperformance‘s shareholder owning 4% of the Group’s capital- Creation, development and sale of a leading pan-African group in financial services, with a specialization in insurance.
- Business development in the services sector, particularly in health and education.
- Ongoing acquisition of the bank Société Générale Maroc.
-
2006-2009: President of the
Moroccan Employers' Association . -
2014-2022: Minister of Industry, Trade, Investment and Digital Economy (
Morocco ). -
2024: Member of the
Executive Committee of theInternational Chamber of Commerce .
About Mr. Thomas Mackenbrock:
48 years old, CEO of the Majorel group from 2019 to 2023, leading the company from its creation in 2019, until its IPO in 2021, and its acquisition by Teleperformance at the end of 2023.
Before Majorel, he worked for over 12 years at Bertelsmann, a global leader in media and services, in various senior management positions internationally. He began his professional career with McKinsey in 2000.
About
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services that consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread across nearly 100 countries, along with Group’s local presence allow it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of €8,345 million (
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600,
For more information: www.teleperformance.com Follow us on X (Twitter): @teleperformance
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Source: Teleperformance