Extends Company's Industry-Leading Customer Commitment Unveiled Last September to Small Businesses

Key Takeaways

• New Spectrum Business Internet plans offer guaranteed pricing up to three years; also 500 Mbps starting speeds at $40/month when packaged with any two other Spectrum Business services, including Business Voice, Business Connect, Spectrum Mobile™ and Business TV.
• Current Spectrum Business Ultra Internet customers receive free automatic speed lifts, from 600 Mbps to 750 Mbps.
• The Company's industry-leading Customer Commitment promising reliable service, transparent pricing, exceptional support and money-back guarantees now includes small business customers.

STAMFORD, Conn. , Feb. 19, 2025  /PRNewswire/ -- Spectrum kicked-off a series of enhancements today for its Spectrum Business customers, including new and simplified pricing and packages, faster internet for new business customers and free internet speed lifts for some current business customers. Additionally, the Company extended its market-leading Customer Commitment – the first in the industry to launch to residential customers last September – to its small business consumers. Spectrum's Commitment includes delivering reliability, transparency and outstanding service, backed by money-back guarantees to small business customers.

"We understand the unique challenges small businesses face, and the important role our internet, mobile and video services play in the success of their day-to-day operations," said Adam Ray, Executive Vice President and Chief Commercial Officer for Spectrum. "We created new, flexible packages with faster internet speeds and price guarantees to give small businesses more options to choose the Spectrum connectivity services they need to thrive."

New Bundled Pricing, Guaranteed Rates, Faster Internet Speeds for Free
Spectrum Business combines national reach and local service with scalable, cost-effective broadband communications solutions made to seamlessly work together. The Company's new, flexible pricing and packaging for Business customers now also includes guaranteed pricing for up to three years when multiple services are bundled with Ultra or Gig Internet, whole-dollar prices and more package options, and provides faster internet speeds for some existing Spectrum Business customers.

Starting today, new small business customers can get Spectrum Business Internet with 500 Mbps starting speeds for $40/month for 12 months when bundled with any two other business products, including Spectrum Business Voice, Business Connect, Spectrum Mobile or Business TV, or they can get a three-year price guarantee if they level up to 750 Mbps or 1 Gig speeds as part of that bundle. Additionally, current Spectrum Business Ultra Internet customers will see their download speeds increase automatically by 25% at no additional cost – from 600 Mbps to 750 Mbps.

Spectrum's Commitment to Small Business Customers
First launched for residential customers last year, Spectrum's groundbreaking Customer Commitment now extends the same service pillars, benchmarks and performance guarantees to its small business customers. Every employee of Spectrum has fully embraced the Commitment and is using it to drive greater internal engagement and enhancements to the Company's products and services.

"Our small business customers play a vital role in the communities we serve," added Cliff Hagan, Executive Vice President, Customer Operations for Spectrum. "By extending our first-of-its kind Customer Commitment to them, we are promising businesses reliable connectivity, transparency and an exceptional experience they can depend on to continue serving their customers, and if we fall short, we'll make it right with money-back guarantees."

The Business Customer Commitment includes:

1. Reliable Connectivity: We are committed to keeping our customers connected 100% of the time.

• If a business' neighborhood experiences an outage of Spectrum services that lasts more than two hours, our agents will give a credit for that full day (excluding power outages, natural disasters and overnight scheduled maintenance).

2. Exceptional Service: We are committed to providing exceptional customer experiences.

• We provide 24/7, 100% U.S.-based customer service support; if a business customer needs help or a professional installation, a technician will be available within 4 hours if requested before 5 p.m.
• If a business customer is not completely satisfied with any of their services within the first 30 days, we'll give them their money back.
• If a business customer is not completely satisfied with their new mobile device within the first 14 days, we'll give them their money back.

3. Transparency at Every Step: We will provide clear and simple pricing and timely communications.

• If we identify a service interruption in a business customer's area, we will notify them within 15 minutes and work as quickly as possible to resolve it.
• We do not have annual contracts for any of our small business services.

4. Aways Improving: We will listen to our business customers' feedback to improve our products and customer service.

• We are building a network capable of delivering symmetrical and multi-gigabit speeds to meet the connectivity demands of today and tomorrow.
• We will continue to deliver greater value and flexibility, providing them the fastest wireless and WiFi speeds on a network that can support up to 200 devices today and more in the future – designed, owned and operated in the USA.
• We are expanding our network to reach more than 1.7 million unserved and underserved businesses and homes across the country.

More information about Spectrum Business is available at www.spectrum.com/business.

About Spectrum
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company and cable operator with services available to nearly 57 million homes and businesses in 41 states. Over an advanced communications network, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.  

More information about Charter can be found at corporate.charter.com. 

 

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SOURCE Charter Communications, Inc.