Subcontractors can now receive real-time, personalized assistance with payment status, signing documents, and more, saving valuable time

NASHVILLE, Tenn. , March 3, 2025 /PRNewswire/ -- Oracle Customer Edge Summit -- Oracle today announced new AI agent capabilities embedded directly within Oracle Textura Payment Management Cloud Service. Available to all Textura subcontractors in the US, the integrated generative AI-powered assistant provides real-time, personalized support to get quick answers to common pay application questions and complete other required tasks.

One of the most used construction payment solutions in the industry, Textura has processed over $1 trillion in construction payments to subcontractors. This represents work on more than 120,000 projects and payments to over 200,000 subcontractors since Textura first launched in 2006. Currently, organizations call Textura support 11,500 times per month, on average, to get answers to questions including payment timelines.

The new AI agent capabilities help reduce the need for support and time spent navigating screens to find the status of a pay application, invoice, or how to use the system. Subcontractors can simply type in the assistant "what is the status of my payment?" The assistant then would provide a contextualized response and subsequent actions. For example, it could bring up a list of all the projects that a subcontractor has and ask them to click which draw they are referring to. Once clicked, the assistant could note that the payment has not been released due to a lack of a signed compliance document and then provide the form for signing and submission. 

"Subcontractors are essential to project success but paying them quickly and correctly is a complex process. This is the reason we created Textura and why so many contractors have adopted the solution," said Mike Antis, global vice president, Textura. "By adding agentic AI capabilities, we are taking even more time and hassle out of the payment process, especially in those vital subcontractor 'draw weeks.' With the ability to get in-app, real-time assistance 24/7, we are helping our general contractor customers improve the relationships with their subcontractors while reducing costly support calls. This enhancement helps improve the experience for the 200,000 subcontractors who log in to Textura each month, assisting them to quickly find the answers they need to get paid and focus more of their time on the job at hand."

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SOURCE Oracle