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Pegasystems Inc

Pega Named a Leader in Gartner® Magic Quadrant™ for Process Mining Platforms

WALTHAM, Mass.--(BUSINESS WIRE)--Apr. 21, 2025-- Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation CompanyTM, today announced that Gartner has named Pega a Leader in the Gartner Magic Quadrant for Process Mining Platforms. In the report, Pega was recognized as a Leader among 16 vendors Gartner evaluated for Completeness of Vision and Ability to Execute, moving from a Visionary in 2024 to a Leader this year.

According to Gartner, “Process mining platforms offer comprehensive analysis of end-to-end processes by extracting event data from information systems.” The report explains the value these platforms provide: “Process mining platforms give enterprise application leaders visibility and insights into their business processes and application landscapes, enabling them to make smarter decisions aligned to their organization’s priorities. We [Gartner] examine market forces and the leading vendors of platforms.”

This Magic Quadrant report evaluated Pega PlatformTM combined with Pega Workforce Intelligence™ and Pega Process Mining. These tools provide a comprehensive suite for analyzing and optimizing business processes through data-driven insights and AI-powered analysis. Leveraging real-time dashboards, predictive analysis, and scenario testing, Pega delivers transparency and visibility into all processes so brands can achieve continuous optimization and process excellence.

The analysis also included Pega GenAI Blueprint™, Pega’s app design-as-a-service tool which allows users to transform app ideas into functional designs exponentially faster and more completely than other workflow design tools. In combination with Pega Platform and Pega GenAI Blueprint, Pega Process Mining provides a unique approach to transforming legacy process applications and accelerating the path to autonomous automation.

These evaluations are among Pega's many recent analyst recognitions for its customer engagement, enterprise AI, and workflow automation capabilities. Recently, Pega was most recognized as a Leader in The Forrester Wave™: Customer Relationship Management Software, Q1 2025 (2), the Gartner® Magic Quadrant for CRM Customer Engagement Center (CEC) 2024 (3), The Forrester Wave: Real-Time Interaction Management, Q1 2024 (4), The Forrester WaveTM: Customer Service Solutions, Q1 2024 (5), and The Forrester WaveTM: Task-Centric Automation Software, Q4 2024 (6). For more background on these and additional analyst reports, visit www.pega.com/analyst-reports.

Quotes & Commentary:

"In this new era of agentic processing and generative AI, forward-thinking organizations must recognize process mining as a crucial component in a broader modernization strategy that should also include AI-powered process design, orchestration, and automation to become more autonomous enterprises," said Kerim Akgonul, chief product officer, Pega. "We believe this recognition underscores the innovative strides Pega has made in the process optimization space. Combining these capabilities with Pega’s generative AI and automation solutions uniquely positions our clients to effectively transform their legacy applications and achieve a more complete vision of digital transformation.”

Supporting Resources:

  1. Gartner, Inc., “Magic Quadrant for Process Mining Platforms, Q1, 2025,” by Tushar Srivastava, Marc Kerremans, David Sugden, April 16, 2025
  2. Gartner, Inc., “Magic Quadrant for the CRM Customer Engagement Center (CEC) 2024,” by Pri Rathnayake, Wynn White, Drew Kraus, December 2024
  3. Forrester Research, “The Forrester Wave™: Real-Time Interaction Management, Q1 2024” by Rusty Warner, February 26, 2024
  4. Forrester Research, “The Forrester Wave™: Customer Service Solutions, Q1 2024” by Kate Leggett, March 6, 2024
  5. Forrester Research, “The Forrester Wave™: Task-Centric Automation Software, Q4 2024” by Bernhard Schaffrik, Pascal Matzke, Faith Born, and Kara Hartig
  6. Gartner, Inc., “Critical Capabilities for Sales Force Automation Platforms,” by Guy Wood, Adnan Zijadic,

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Pegasystems

Pega is The Enterprise Transformation CompanyTM that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world’s most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit www.pega.com.

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Press:
Sean Audet
Pegasystems
sean.audet@pega.com

Source: Pegasystems Inc.