Waterdrop Inc. Releases 2024 Annual Report: AI-Enabled Efficiencies Drive Business Growth
Leading financial institutions, including Goldman Sachs, UOB Kay Hian, and Guotai Junan International, have reaffirmed their Buy ratings for
Key Business Highlights from the 2024 Annual Report:
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Insurance Business:
Waterdrop's insurance business reported first-year premiums ofRMB 7.473 billion , generating annual revenue ofRMB 2.36 billion and an operating profit ofRMB 477 million . Licensed nationwide as an insurance broker,Waterdrop Insurance Marketplace established partnerships with 102 insurers and offers a portfolio of 1,967 insurance products online designed to address a broad range of consumer needs. The online platform serves a user base of 117.3 million, leveraging data analytics and actuarial modeling to deliver insurance solutions with most of them are customized ones. -
Medical Crowdfunding Platform: As of
December 31,2024 ,Waterdrop's Medical Crowdfunding platform had facilitated donations for over 3.4 million patients acrossChina's multi-tiered healthcare system, with 470 million donors contributingRMB 67.5 billion . In a milestone achievement, the platform was named among the first government-approved online personal fundraising platforms byChina's Ministry of Civil Affairs inDecember 2024 . -
Digital Clinical Trial Solutions:
Waterdrop's digital clinical trial solutions segment reportedRMB 91.1 million in 2024 net revenue. As ofDecember 31 , the Company enrolled 10,395 patients and completed 1,212 clinical trial projects, reinforcing its position in tech-enabled healthcare innovation.
- AI Insurance Assistant: A productivity tool supporting sales enablement and compliance oversight for licensed agents.
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AI Insurance Expert: An intelligent customer engagement solution powering
Bao Xiao Hui , the Company's chatbot, which delivers 24/7 policyholder support and has reduced average query resolution time by 50%. The AI-driven quality assurance system now provides full coverage across all service channels, including voice, WeChat, and social platforms.
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