Information overload: Sabre's global travel agency survey finds content fragmentation is driving up agency costs and undermining customer experience
SabreMosaic™
As a direct response to these mounting challenges, Sabre is introducing SabreMosaic™
"Every industry faces fragmentation in the digital age," said
Highlights from the survey include:
- 75% of agencies say the number of content connections has grown over the past three years
- 80%+ believe unified access through a single platform would reduce technology costs
- Nearly 90% manage four or more API integrations, with over half citing the tech burden as a challenge
At the same time, artificial intelligence (AI) is seen as a powerful remedy, with 91% of agencies believing it can enhance both productivity and the customer experience. Yet, 41% remain concerned about AI's long-term implications for the workforce, reinforcing the need for smart, responsible implementation.
A modern, AI-enabled marketplace that unites the whole world of travel
With the evolution of its distribution offering, Sabre has excelled beyond the traditional GDS to deliver a modern, cloud-native, and content-agnostic marketplace that supports Offer- and Order-based workflows, giving agencies the tools they need to thrive in a fragmented content landscape.
"Travel agencies shouldn't have to stitch together a dozen systems just to do their job," said
Core benefits of the SabreMosaic™
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Access everything. Offer anything. Provides the industry's broadest content portfolio – currently leading with 38 NDC airlines, 150+ low-cost carriers, 2 million+ lodging options, and 70+ car and rail providers – through a single connection that reduces system complexity and operational overhead.
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Find travelers what they really want. AI enabled to surface relevant content faster, automate key booking and servicing workflows, and help agencies convert more efficiently across air, hotel, car, and rail.
- Flexibility that flies. Delivers enterprise-grade reliability through a cloud-native architecture, with modular integration and auto-scaling to support high-volume transactions and continuous availability.
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About
Media
Cassidy Smith-Broyles
cassidy.smith-broyles@sabre.com
sabrenews@sabre.com
Investors
jim.mathias@sabre.com
sabre.investorrelations@sabre.com
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Survey details: global agency survey conducted by |
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