U.S. Vehicle Brand Loyalty Climbs to Five-Year High in 2025, According to LexisNexisRisk Solutions
Third annual
Key Takeaways
-
U.S. vehicle brand loyalty hit a five-year high in 2025, reaching 51.4%, rising 0.4 percentage points year-over-year1. - Ten automotive brands surpassed the industry-average vehicle brand loyalty rate of 51.4% in 2025.
- Fuel-type loyalty among EV repurchasers in 2025 fell from 82.7% in September to 58.3% in December, while gas loyalty rebounded from 80% to 83% in the same months following the expiration of federal EV tax credits.
- Affordability and macroeconomic pressures weighed on drivers, with average new vehicle prices surpassing
$50,000 and incentives dropping to 6.7%2 of the average transaction price.
Key Observations
"Loyalty is reemerging as a critical competitive metric, with our analysis showing overall
To assess brand-level performance,
-
Toyota 3 leads brand loyalty:Toyota closed 2025 as the industry loyalty leader, posting a 60.2% loyalty rate. Stronger hybrid retention supported this performance, with loyalty amongToyota hybrid owners increasing by 2.5 percentage points to 60.1%. - Tesla 4 loyalty softens amid rising EV competition: After ranking first or second in recent years, Tesla slipped to third place in 2025 with a 55.9% loyalty rate. Among EV owners replacing their vehicles with another EV, loyalty to Tesla declined as more consumers explored competing electric options.
- Fuel-type dynamics reshape brand retention: While loyalty to gasoline as a fuel type jumped in the latter months of 2025, the long-term message is clear: owners are steadily replacing their gas vehicles with alternative fuel. In 2020, only 3% of those replacing their gas vehicle did so with alternative fuel. In 2025, alternative fuel vehicles accounted for 18% of all replacements of gasoline vehicles.5
Influencing Factors
Several macroeconomic and policy-driven factors influenced vehicle purchasing and repurchasing behavior in 2025.
-
Affordability pressures persist: Average new vehicle prices crossed
$50,000 as of September, while incentives declined to 6.7% of average transaction price, according toCox Automotive 6. Compact SUVs, one of the largest vehicle segments, faced higher tariffs and reduced incentives, creating affordability challenges that could affect future loyalty. - Key segments remain resilient: Despite rising costs, loyalty increased in two of the largest vehicle segments. Large Pickup (54.8%) and Compact SUV (53.0%) loyalty rates were both up a percentage point year over year, finishing 2025 at their highest levels in years.
- EV adoption progresses more slowly than expected: Policy uncertainty, changes in emissions standards and incentive rollbacks contributed to a slower transition to EVs. EV brand loyalty edged down from 76% in 2024 to 73% in 2025, underscoring the need for automakers to adapt retention strategies as fuel preferences evolve.
- Ownership experience grows in importance: As EVs reduce routine dealer service visits, automakers are being pushed to rethink post-sale engagement and compete more directly on delivering value across the full ownership lifecycle.
Key Observations
"As automakers navigate shifting strategies and market conditions, consumers are feeling real pressure from higher vehicle prices, lower incentives and federal policy changes," said Mike Yakima, director, vehicle intelligence,
About
LexisNexis® Risk Solutions harnesses the power of data, sophisticated analytics platforms and technology solutions to provide insights that help businesses across multiple industries and governmental entities reduce risk and improve decisions to benefit people around the globe. Headquartered in metro Atlanta,
CONTACT: Annalysce Baker, 1-678-436-1579,
|
|
|
|
|
|
|
1 See Figure 1 |
||||
|
2
|
||||
|
3 All automaker brand names, logos and trademarks mentioned in this report are the property of their respective owners. Their inclusion is solely for identification, descriptive, and research purposes. This report does not imply any affiliation with, endorsement by, or sponsorship from the mentioned brands. All market data and analysis are based on independent research and are provided for informational purposes only. |
||||
|
4 All automaker brand names, logos and trademarks mentioned in this report are the property of their respective owners. Their inclusion is solely for identification, descriptive, and research purposes. This report does not imply any affiliation with, endorsement by, or sponsorship from the mentioned brands. All market data and analysis are based on independent research and are provided for informational purposes only. |
||||
|
5 See Figure 2 |
||||
|
6
|
||||
View original content to download multimedia:https://www.prnewswire.com/news-releases/us-vehicle-brand-loyalty-climbs-to-five-year-high-in-2025-according-to-lexisnexisrisk-solutions-302658812.html
SOURCE