Enterprises adopting digital technologies to improve efficiency, care quality in public and supplementary systems, ISG Provider Lens^® report says

SÃO PAULO--(BUSINESS WIRE)--Feb. 4, 2026-- Healthcare organizations in Brazil are steadily adopting digital technologies to improve efficiency, care quality and financial sustainability across the country’s complex public and private ecosystem, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.

The 2025 ISG Provider Lens^® Healthcare Digital Services report for Brazil finds that enterprises are prioritizing data integration, modernized operations and technology-enabled efficiency and quality amid challenges including limited funding, rising costs and regional inequality.

“Brazilian healthcare systems are under intense pressure to do more with limited resources while expanding access and quality,” said James Burke, partner, Healthcare, at ISG. “Digital transformation has become central to improving outcomes and ensuring long-term viability.”

Enterprises in Brazil are implementing interoperability to connect fragmented care systems and reduce inefficiencies, the report says. The National Health Data Network (RNDS) and standards such as HL7 and Fast Healthcare Interoperability Resources (FHIR) have enabled safer data exchange among hospitals, clinics and laboratories. This capability reduces errors, duplication and administrative delays, enabling faster and more informed clinical decisions. As systems become more connected, organizations can improve communication between the public and supplementary care systems.

The country’s healthcare enterprises increasingly use big data and advanced analytics to improve their operational and financial performance, ISG says. Care providers are applying real-time analytics to monitor clinical outcomes, resource use and financial indicators. These tools help organizations anticipate risks, reduce waste and establish more disciplined spending.

Adoption of AI and telemedicine is expanding as organizations seek productivity gains and broader access to care, the report says. While institutionalized AI use remains limited, it is growing among early adopters, who report reduced administrative workloads, improved medical record management and better patient engagement. Telemedicine and remote monitoring expanded significantly after the pandemic, supported by updated regulations and new hybrid care models. These technologies have reduced costs and improved continuity of care, though limited infrastructure and information security remain challenges.

“Brazilian healthcare enterprises are embracing new technologies that deliver measurable efficiency and care improvements,” said Sonia Maria Castral, lead author of the report. “Success depends on supporting analytics and automation with strong interoperability, governance and security.”

The report also explores other Brazilian healthcare trends, including growing demand for value-based care models and smarter care authorization and auditing processes.

For more insights into the technology challenges faced by Brazilian healthcare enterprises, along with ISG’s advice for addressing them, see the ISG Provider Lens^® Focal Points briefing here.

The 2025 ISG Provider Lens^® Healthcare Digital Services report for Brazil evaluates the capabilities of 26 providers across three quadrants: Payer Digital Transformation, Provider Digital Transformation and Interoperability and Data Security.

The report names Deloitte, MV and Philips Healthcare – Tasy as Leaders in all three quadrants. It names Accenture as a Leader in two quadrants and DGS, InterSystems and TOTVS as Leaders in one quadrant each.

In addition, Liberty Health, Planium and UpFlux are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.

In the area of customer experience, Persistent Systems is named the global ISG CX Star Performer for 2025 among healthcare digital service providers. Persistent Systems earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.

The 2025 ISG Provider Lens^® Healthcare Digital Services report for Brazil is available to subscribers or for one-time purchase on this webpage.

About ISG Provider Lens^® Research

The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

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Press Contacts:

Laura Hupprich, ISG
+1 203-517-3100
laura.hupprich@isg-one.com

Thábata Mondoni, Mondoni Press for ISG
Mobile: +55 11 98671 5652
thabata@mondonipress.com.br

Source: Information Services Group, Inc.