Canadian Tire Corporation expands Microsoft collaboration in building next-generation retail intelligence platform
Following a successful pilot in 2025, the platform, called MOSaiC, is being built and will be scaled across CTC's retail stores and digital channels, including
MOSaiC combines advanced analytics with AI models and generative capabilities, to synthesize internal sales and Triangle Rewards loyalty data, alongside external inputs such as seasonality, weather patterns, holidays and local events. Built on Microsoft Azure and powered by Microsoft AI, the platform helps teams better understand patterns in customer demand and respond more precisely.
MOSaiC will detect and identify demand patterns to generate insights into customer occasions such as spring-thaw floods, back-to-school move-ins, or new weekend fitness routines. By identifying these moments earlier and with greater confidence, teams can better coordinate inventory, product assortments, promotions, digital content and services across CTC's retail system.
Many retailers analyze sales data. MOSaiC is designed to connect insights across banners, Triangle Rewards, and local context so CTC can act on these moments more cohesively across its retail system.
"Our ongoing True North strategy is a modernization agenda, strengthening our connection to Canadians," said
During pilot testing, MOSaiC identified more than 1,000 distinct life occasions where CTC is uniquely positioned to serve customers better, through its retail system of assets, including stores, digital sites and apps, services, loyalty program, and marketing capabilities. In 2026, retail and digital teams are beginning to apply these insights to inform new merchandise assortments, local store and online experiences, and personalized promotions.
For this project, Microsoft is providing cloud infrastructure, AI model capabilities and engineering collaboration to support the secure and scalable expansion of MOSaiC from pilot to a phased enterprise rollout.
CTC has already deployed AI based tools such as DaiVID, an AI powered pricing and promotions platform, which has contributed to improved customer value perception. CTC also uses AI driven digital features to support discovery, purchasing and more personalized experiences, supported by continued investments in data and digital infrastructure.
CTC continues to invest in AI capabilities internally to support strategic planning and accelerate day-to-day decision making. As part of this effort, the Company has initiated a national rollout of Microsoft 365 Copilot, which will provide AI tools to its corporate employees. This gives teams new trusted tools to analyze information and collaborate more effectively.
"CTC is helping shape what the future of retail can look like in
To support responsible adoption, CTC is delivering structured AI training programs in collaboration with Microsoft and leading business schools, helping employees build confidence and capability as AI becomes part of everyday work.
Launched in 2025, CTC's True North transformation strategy is anchored in its purpose, We Are Here to Make Life in
FORWARD-LOOKING STATEMENTS
This press release contains information that may constitute forward-looking information within the meaning of applicable securities laws, which reflect management's current expectations regarding future events and CTC's True North strategy. All statements other than statements of historical facts contained in this press release may constitute forward-looking information, including plans associated with, and the expected impacts of, CTC's micro-occasion intelligence engine. Readers are cautioned that such information may not be appropriate for other purposes. Often, but not always, forward-looking information can be identified by the use of forward-looking terminology such as "may", "will", "expect", "intend", "believe", "estimate", "plan", "can", "could", "should", "would", "outlook", "target", "forecast", "anticipate", "aspire", "foresee", "continue", "ongoing" or the negative of these terms or variations of them or similar terminology. Although CTC believes that the forward-looking information in this press release is based on information, estimates and assumptions that are reasonable, such information is necessarily subject to a number of risks, uncertainties and other factors that could cause actual results to differ materially from those expressed or implied in such forward-looking information. For information on the material risks, uncertainties, factors and assumptions that could cause CTC's actual results to differ materially from the forward-looking information, refer to section 14.0 (Caution Regarding Forward-Looking Information) of CTC's Q3 MD&A, available on the SEDAR+ website at http://www.sedarplus.ca and https://investors.canadiantire.ca. CTC does not undertake to update any forward-looking information, whether written or oral, except as is required by applicable laws.
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