Tri Counties Bank Releases Study on Artificial Intelligence (AI) and its Impact on Small Businesses
“AI is reshaping business operations at a rapid pace. To better understand its influence on productivity, efficiency, and growth, we partnered with an independent research firm to conduct an in‑depth study on small business use of AI,” said
The study shows strong and growing interest in AI among small businesses. Key findings include:
- Most small businesses are already using AI in some form and expect it to deliver meaningful productivity gains and lower labor costs.
- 83% of owners believe AI will have a favorable impact on their business.
- 73% currently use AI, with 20% using it extensively; another 14% plan to adopt it in the future.
- Primary goals for AI adoption include increasing productivity, improving accuracy, automating routine tasks, generating reports or written materials, and enhancing profitability.
- Among current users, top AI-supported back‑office functions include marketing and creative content, data entry, and document management.
- A majority expect labor cost savings of 6–20%, primarily among full‑time and part‑time staff, while impacts on management roles are expected to be minimal. Only 22% foresee no staff reductions if AI is implemented.
The full report is available at:
https://www.tcbk.com/application/files/8617/6849/9608/Small-Businesses-and-AI-Report.pdf
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ElizabethCorbitt@tcbk.com
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