Europe’s Enterprises Rising to Meet Digital Expectations
Digital twin technologies are streamlining workflows and enabling timely interventions in manufacturing and supply chain functions, ISG Provider Lens™ report says
The 2024 ISG Provider Lens™ Digital Engineering Services report for
“The digital landscape is changing very quickly,” said
Digitization has led to enormous modifications in the complete ecosystem of a product, from R&D and design to manufacturing and operations, the ISG report says. The rising use of industrial IoT, immersive technologies, digital twins, digital threads and other digital tools have significant implications for many European industries, the report says.
Europe’s automotive industry, for one, is growing with the adoption of intelligent and electric vehicles, the ISG report says. Many automakers are leveraging AR/VR technologies to enhance the experience of customer dealers, train new resources and create digital replicas of the shop floor that can pinpoint and predict potential failures, ISG says.
Smart factories powered by Industry 4.0 technologies are prioritizing efficiency and innovation. According to the ISG report, enterprises are now exploring the possibility of enhanced digital twins that incorporate predictive AI to simulate operational scenarios more accurately by replicating present operations and forecasting future outcomes. The ultimate goal of digital thread and digital twin technologies is to streamline workflows and enable timely interventions in manufacturing and supply chain functions, the report says.
“Enterprises in
The report also examines how the product-as-a-service (PaaS) model is gaining momentum among enterprises in
For more insights into the digital engineering challenges facing enterprises in
The 2024 ISG Provider Lens™ Digital Engineering Services report for
The report names Accenture, Capgemini, Cognizant, HCLTech, Infosys, TCS and Wipro as Leaders in all four quadrants, while HARMAN and Tech Mahindra as named as Leaders in three quadrants each. Cyient, LTIMindtree, LTTS and Persistent Systems are named as Leaders in two quadrants each, while Akkodis, Bosch SDS, GlobalLogic and NTT DATA are named as Leaders in one quadrant each.
In addition, Akkodis is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants, while Bosch SDS, GlobalLogic, NTT DATA, Randstad Digital and Tech Mahindra are named as Rising Stars in one quadrant each.
In the area of customer experience, Persistent Systems is named the global ISG CX Star Performer for 2024 among digital engineering services providers. Persistent Systems earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the
A customized version of the report is available from Cyient.
The 2024 ISG Provider Lens™ Digital Engineering Services report for
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
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