Company Announcements

Press release, Thursday 7 November 2019

McCarthy & Stone plc

Results in line with expectations, strategy delivery on track with new rental proposition gaining momentum

McCarthy & Stone, (the 'Group') the UK's leading developer and manager of retirement communities, is today issuing an update on its progress with key strategic initiatives together with a trading update for the 14 month financial year ended 31 October 2019 ('2019'), ahead of reporting its annual results on 28 January 2020.  All comparatives are to the 12 month financial year ended 31 August 2018 ('2018') unless otherwise stated.

Trading update

·     Full year revenue is expected to be c.£720m (2018: £672m) supported by a c.3% increase in average selling price¹ to c.£308k (2018: £300k) and total legal completions of 2,301² units (2018: 2,134²).

·     Underlying operating profit³ for the 14 month period is expected to be within the current analyst forecast range of c.£64m to c.£71m (2018 underlying operating profit: £67.5m).  

·    Underlying trading conditions remained challenging during the period due to the impact of ongoing political and economic uncertainty on the secondary housing market. Additional uncertainty over potential stamp duty changes dented transaction levels, particularly in the South East, resulting in higher discount and incentive levels compared to the prior year.  These tougher market conditions are expected to continue throughout the new financial year.

·    Following a successful trial, the Group's new rental offering is gaining momentum, achieving recent net reservation rates of c.7 per week and with its new multi-tenure options now available across over 70 developments nationally.  The Group delivered 101 rental transactions during the gradual roll out period together with a further 21 'rent to buy' and 47 shared ownership transactions.  The associated uplift to market value of the rental assets has been recognised in the Group's balance sheet and underlying operating profit.

·    The Board approved an increase in the Group's in-house part-exchange capacity to 15% of TNAV⁴ (previously 10%). This continues to be a key tool in converting reservations to sales more quickly and cost effectively.  Strict part-exchange controls have been maintained and properties have been resold in line with the Group's pricing and timeline targets at an average period of c.12.5 weeks (2018: c.13.1 weeks).

·     Year end net cash⁵ is expected to be c.£24m (2018: net cash of £4m) notwithstanding the increased level of in-house part-exchange transactions and the seed portfolio of rental properties currently held on the balance sheet prior to onward sale to a strategic rental partner. 

·      The Group maintained its industry-leading levels of customer satisfaction and remains the only developer of any size or type to receive the full Five Star rating from the HBF for 14 consecutive years.

Strategy update

Stage 1 FY19-FY21: Optimisation of operations

The Group's main priority this year was to start delivering on its three-year programme of business optimisation with focus on delivering 15% ROCE⁶, 15% operating profit margin⁷ by FY21 and cumulative cash savings of >£90m across the life of the plan.  This strategy remains on track and is expected to deliver c.£40m cost saving which will be weighted towards delivery in FY21 due to its focus on build cost savings.  The Group's strategy is being delivered through four key workstreams - workflow realignment, rightsizing the business, establishing an efficient sales and marketing model and delivering build cost reductions. 

In line with the Group's strategy to smooth its workflow and legal completions delivery, the Group delivered 53 high-quality first occupations (2018: 68), 38 planning consents (2018: 37), 34 land exchanges (2018: 54) and 40 build starts (2018: 53) during the year. The Group is now focusing on increasing land optionality to ensure that the business is well positioned to respond when market conditions improve.

Year-end finished stock levels reduced to c.1,650 (2018: 1,785) and are expected to reduce further by the end of FY20 given the lower level of planned FY20 first occupations (c.37) (2019: 53) and the increased focus on selling down recently released finished inventory (c.90% of stock is under 2 years old).  This is expected to underpin a strong cash position by the end of the year in line with our strategic plan. The Board will continue to review the Group's capital allocation policy on a regular basis.

The Group has substantially completed its work to rightsize the business and optimise its operational cost base to deliver steady state volumes, resulting in an annualised cash saving of >c.£10m.  Additional steps to optimise its operating business in line with the Group's strategy are being announced today which will drive increased focus on the customer by bringing sales and services closer together and reframing the development part of the business to deliver increased value in our development pipeline.  This realignment will consolidate our seven regional businesses into four larger development divisions and will help strengthen the Group's oversight as well as reducing costs further.  

Additional headcount savings of c.£2m have been achieved as part of our strategy to optimise the Group's sales operating model and the Group's focus in FY20 now turns to improving off-plan sales and reducing incentive costs via strategic use of part-exchange and shared ownership models. These key initiatives will be supported by the Group's new Salesforce CRM system which has now been rolled out across all regions, further marketing investment and the recent launch of an improved new website.

The build cost reduction initiative is also progressing well with key savings already embedded in construction budgets for FY20 sites and specific plans are now in place to deliver an average improvement of c.£10k p/u across our FY21 schemes.  This activity is expected to deliver more than half of the proposed c.£40m cost saving in FY21. 

1       Average selling price is calculated as average list price less cash discounts, stamp duty land tax, part-exchange top-ups and fair value   adjustments

2       Including a bulk sale of 113 units (2018: 68 units).  The FY19 transaction is a sale and lease back of sales offices and show flats to   Waverstone LLP, where McCarthy & Stone is a non-controlling member.

3      Underlying operating profit is calculated by adding amortisation of brand and exceptional items to operating profit

4      Tangible net asset value (TNAV) is calculated as net assets excluding goodwill and intangible assets

5      Calculated as cash and cash equivalents less total borrowings

6      Return on capital employed (ROCE) is calculated by dividing underlying operating profit by the average tangible gross asset value at  the beginning and end of the period. Tangible gross asset value is calculated as TNAV less net debt

7      Calculated as underlying operating profit divided by revenue for the year

Stage 2 FY19-FY23: Leveraging strategic opportunities

During the period, the Group has also made good progress with its three long-term strategic initiatives to provide customers with increased Choice, Flexibility and Affordability and leverage the long-term opportunities in this sector.

Choice

·     The Group has made excellent progress with its multi-tenure offering, giving our customers a choice of ownership, with a professional rental team now in place.  This has been rolled out to more than 70 developments nationally following successful trials in the spring that confirmed strong demand for rental across both the Retirement Living and Retirement Living PLUS products.  

·     Good progress has been made in building a 'seed investment portfolio' of >100 rentals with attractive gross rental yields⁸ of c.6%-8%.  The Group has mandated Rothschilds & Co to secure high-quality third-party capital partners to co-invest in the Group's retirement rental strategy and to create a portfolio of scale up to an asset value of c.£300m with strong yields and low occupancy churn focused entirely on the hugely underserved retirement living sector.  The Group has now received preliminary expressions of interest from potential investors and will update the market further as part of its full year results announcement on 28 January 2020.

·     Following this successful roll out and ramp up in H2 FY19, the Group now expects an increased proportion of its 2,100 targeted volumes to come from its new rental offering during FY20.  

Flexibility

·     YourLife Management Services Limited, which manages the Group's Retirement Living PLUS developments, became a wholly-owned subsidiary of the Group in the year.  This means that all services provided in these developments will now be delivered directly by McCarthy & Stone, making it one of the largest operators in the housing with care sector.  The Group continues to offer and test new services across its developments whilst also expanding its care offering into its Retirement Living developments and increasing catering options. 

·     This represents the first milestone towards the Group's target of generating >5% of Group revenue from management services revenues by providing flexible, future proofed services that evolve with our customers' needs.

Affordability

·     The Group has been working with potential partners in the volumetric and panelised development industry to progress its plans to develop a new and more contemporary product with a more efficient layout utilising Modern Methods of Construction (MMC) to accelerate construction times, improve build quality further, reduce costs and ultimately lower average selling prices to help maintain the Group's mass market appeal.    

·     The Group's first development to be built using MMC is set to start construction during FY20.
 

8     Annual gross rental revenue as a percentage of the balance sheet value of the rental property

Outlook

The Group's new strategy has driven a solid trading performance in a difficult market.  These challenging market conditions, created by the continued political and economic uncertainty, are now expected to continue throughout the new financial year.  The impact is expected to be evident in the Group's underlying operating margin through an ongoing need for increased levels of part-exchange and a lower mix of sales from the South East.  We expect this to be partially mitigated, however, by the decisive actions management have taken in executing the Group's new strategy, particularly the increased opportunity for multi-tenure, which has made a positive start and is expected to become a more substantial part of the Group's overall volumes in FY20 and beyond. 

Focus will continue on optimising financial performance as the Group's new strategy develops throughout FY20, with the majority of benefits coming from build cost reductions which will result in an improved operating margin in FY21. 

John Tonkiss, Chief Executive Officer, commented:

"While the long-term demand for our products and services remains strong, we have continued to experience challenging conditions in the secondary housing market resulting from the ongoing political and economic uncertainty.  The medium-term economic outlook will depend on how the UK's EU withdrawal is delivered, but our new strategy has positioned us well to deliver a solid trading performance in a difficult market and respond positively when trading conditions improve.  

"We have a strong balance sheet, a continued focus on delivery of operational improvements across our business and an ongoing commitment to deliver high-quality developments and Five Star customer satisfaction.

"We are also making exciting progress across our key strategic initiatives as set out last September, particularly rental, where our initial pilots have confirmed strong demand for renting in later life.  This is a hugely positive step for the business as it enables our business model to become more resilient and ensures that we are in a strong position to capitalise on future market recovery. 

"We are committed to finding a high-quality strategic capital partner to co-invest with us in this hugely underserved retirement rental space in order to develop our vision of creating even deeper and longer lasting relationships with our customers."

- Ends -

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Notes to Editors

McCarthy & Stone is the UK's leading developer and manager of retirement communities, with a significant market share.  The Group buys land and then builds, sells and manages high-quality retirement developments.  It has built and sold more than 58,000 properties across more than 1,300 retirement developments since 1977 and is renowned for its focus on the needs of those in later life.

There is growing demand for retirement communities.  There are currently 12.2 million people aged 65 or over, rising to 17.4m by 2043, representing a 43% increase.  For those aged 85 or over, the increase will be larger, from 1.6m to 3.0m, representing an 87% increase¹.  One in four over 60s are interested in retirement living², yet only c.162,000 units of specialist retirement housing for homeowners have been built³.  In addition, 57% of those aged 65 or over live in an under-occupied property, corresponding to an estimated 3.9 million homes across all tenures⁴.

McCarthy & Stone has two main product ranges - Retirement Living and Retirement Living PLUS - which provide mainly one- and- two-bedroom apartments across the country with varying levels of support and care for older people.  Retirement Living developments provide independence in private apartments designed specifically for the over-60s, as well as facilities such as shared lounges and guest suites that support companionship. Retirement Living PLUS developments, which are designed specifically for the over-70s, offer all of this, plus more on-site facilities such as restaurants, well-being suites and function rooms.  Importantly, they also provide flexible care and support packages to assist those needing additional help. 

All developments built since 2010 are managed by the company's in-house management services team, providing peace of mind that it will look after customers and their properties over the long term.  This is a key part of how McCarthy & Stone seeks to enrich its customers' lives.  This commitment to quality and customer service continues to be recognised by homeowners.  In March 2019, the Group received the full Five Star rating for customer satisfaction from the Home Builders Federation for the fourteenth consecutive year - making it the only UK developer, of any size or type, to achieve this accolade.

The Group was also pleased to win 10 awards at the 2019 NHBC Pride in the Job construction awards, putting the Group's winners in the top 3% of the UK's site managers.  The scheme recognises construction site managers who achieve the highest standards in housebuilding and has been instrumental in driving up standards in the sector for 39 years.

For further information, please visit www.mccarthyandstonegroup.co.uk

¹    ONS National population projections: 2018-based (2019)

²    Demos, Top of the ladder (2013)

³    Knight Frank, Retirement Housing (2018)

⁴    English Housing Survey, Home Ownership, 2017-18 (2019)