SMS Assist Expands Operational Expertise with Hiring of Frank Kelly as Senior Vice President of Customer ServiceSource: Business Wire
By combining property management expertise with technology-driven innovation, SMS Assist creates radically higher levels of transparency and efficiency for companies managing complex physical footprints. SMS Assist leverages subject-matter expertise and data-based insights to manage the costs and strategy of maintaining commercial and residential real estate, ultimately creating more value for owners. Kelly’s proven operational leadership will help SMS Assist keep customer satisfaction at the forefront.
“As we create enhancements to our current offerings, being a leader in
customer service continues to be a focus,” said
Before joining SMS Assist, Kelly was most recently a senior vice
president of domestic operations and global workforce management at The
Results Companies, where he led a team of 4,200 employees across 15
sites. Previously, Kelly held leadership roles in the
With more than 30 years of experience in customer service leadership, Kelly has a proven track record of steering global operations, particularly in assessing and deploying the right mix of technologies, tools, processes and people-management required to create world-class customer service models. Kelly will be focused on driving efficiencies and satisfaction for all of SMS Assist’s stakeholders, including its team members.
“The opportunity to join a growing company like SMS Assist is very exciting, and I look forward to working side-by-side with the leadership team as we explore new ways to enhance the customer experience,” said Kelly. “I enjoy using technology and innovative processes to help improve customer service capabilities, and I’m thrilled to join a company that has used a similar approach to transform its industry.”
Kelly, who is relocating from the
About SMS Assist
SMS Assist is a
Source: SMS Assist