Best Buy to Invite More Shoppers Inside Stores, No Appointment Needed
“Throughout the pandemic, nothing has been more important to us than the safety of our customers and employees,” said
To support this expanded store experience, we are bringing back more than 9,000 of our previously furloughed full- and part-time store employees and Geek Squad Agents.
A focus on safety
Throughout the pandemic, we have adapted our operations to keep our customers and employees safe. In March, we quickly switched our stores to contactless curbside pickup and suspended deliveries, installations and repairs in homes. We’ve since resumed those in-home services, with added safety precautions, and created the in-store consultation service.
Before deciding to allow customers to visit without an appointment, we evaluated health and safety data for each community where our stores are located. We worked closely with our field leaders to ensure we could provide the safest possible shopping experience for everyone involved and will continue to follow these steps when considering whether to make a similar experience available at our remaining
“Since the pandemic began, we’ve strived to provide customers with as many options as possible for how to safely get the technology they need,” Sliva said. “This is the next step in that plan.”
In addition to limiting the number of people inside the store and enforcing social distancing, we’ll also be following other safety guidelines that meet or exceed CDC recommendations, including:
- Mandatory self-health assessments, including temperature checks, for all employees before each shift via Best Buy’s employee app.
- Requiring employees to wear protective gear, including face coverings, at all times. We ask that customers shopping in our stores also wear face coverings, and we will provide them for those who need them.
- Frequent sanitization of areas and surfaces within the store, including demo products and checkout counters.
- Acrylic shields at checkout counters between customers and employees.
Dedicated shopping hours (Wednesdays from
10-11 a.m.local time) for our elderly and vulnerable shoppers so they can feel safe visiting our stores.
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