Scotiabank Named Best Bank in North America for Innovation in Digital Banking by The Banker Magazine
"In 2017, Scotiabank committed to becoming a leader in digital banking. Since that time, we built a winning team, prioritized our customers' banking experience, and created an industry-leading mobile banking app. When we commit, we deliver," said
"Congratulations to Scotiabank for picking up the accolade for the Best Bank in
"Over the past five years, Scotiabank has successfully transformed itself into a global digital banking leader by pursuing a single strategy, executed through its digital factories across its five key markets —
Notable highlights of the Bank's transformation include:
- The Bank has built a foundation of strong talent, across five Digital Factories in
Canada, Mexico, Chile, Colombiaand Peru, reinforcing our position as a leading bank in the Americas.
- Scotiabank has attracted more than 1,000 top technical professionals from across the globe, creating one of the best places to work in
- The Bank released an award-winning mobile banking app in 2019, in
- Accessible by design, Scotiabank received the #1 ranking in the
J.D. Power2020 Canada Online Banking Satisfaction Study.
- The Bank is servicing 2 million Canadians everyday via fast, simple and secure products.
Through the COVID-19 pandemic, through Scotiabank's retail and Tangerine businesses, the bank has provided financial relief to more than 315,000 customers in
Canada, with most of these efforts deployed through digital channels. In the Pacific Alliancecountries, the bank processed 2.5 million customer assistance programme applications in record time, 80% of them digitally1.
1 Digital % applies to customer-driven deferrals only
After successfully building its technology foundation over the past few years, the Bank has pivoted to accelerate its digital transformation and its teams have gone into overdrive during the COVID-19 pandemic. The Bank's design, data analytics, product, and engineering teams delivered solutions — often across borders — that have improved the customer experience, provided relief during the pandemic, generated new revenues, and transformed how the Bank operates, leading to cost avoidance and savings, as transactions migrated to its digital channels.
The award from the Banker, received virtually on
Scotiabank is a leading bank in the