Huntington Mobile App Ranks Highest Among Regional Banks in the J.D. Power 2020 U.S. Banking Mobile App Satisfaction Study for the Second Year in a Row
"This award demonstrates Huntington's long-standing commitment to listening to customers and innovating digital solutions to meet their needs," said
The 2020 U.S. Banking Mobile App Satisfaction Study benchmarks satisfaction with financial institution applications for banking account management in
Recent Huntington innovations to Online Banking and the Huntington Mobile app include The Hub, the bank's digital-banking experience, and Heads Up®, a digital messaging platform. Both tools were developed in direct response to customer feedback and provide real-time insights about spending and saving, offer simple tools to track spending and achieve savings goals, helping customers make more informed decisions about their money.
"Our goal has always been to make banking easier by first listening to customers and then innovating on their behalf," Harmening said. "Huntington continues to focus on proactively looking out for our customers by producing best-in-class digital tools to help customers achieve their financial goals."
- Visual appeal
Huntington's continued innovations for customers are rooted in its Fair Play banking philosophy, which reflects the bank's people-first, digitally-enabled approach to doing the right thing and looking out for people. Free to all customers, The Hub tools are designed to help customers manage their spending and keep their financial goals front and center. Key features include:
- Spend Analysis: Helps customers categorize their spending and better understand how they can change habits going forward.
- Spend Setter: Allows customers to set up monthly spending limits by category.
- Look Ahead Calendar: Provides a financial view of the month to come. Customers can see future bills and deposits so they can plan accordingly.
Savings Goal Getter: Helps customers visualize what they're saving for and shows their progress along the way. One goal is to identify and build an
Emergency Savings Fund.
- Heads Up®: Provides real-time insights to help customers make more informed decisions by always monitoring cash flow and alerting them if something might need attention, like duplicate charges, or refund notifications.
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