MUNICH, 24 February 2021
Preliminary results for January to December 2020
Telefónica Deutschland: Confident FY21 outlook on back of strong operational and financial FY20 performance
- Achieved FY20 outlook fully absorbing C-19 impacts due to strong operational and financial performance as well as mobile network equalisation
- Core business momentum fully intact while international roaming reflects ongoing travel restrictions
- Revenues up +1.8% y-o-y in FY20 - growth across all revenue lines
- Continued OIBDA momentum +0.2% y-o-y in FY20 driven by top-line growth and enhanced cost efficiencies despite C-19 drags
- C/S ratio of 14.5% in FY20 (Q4: 18.2%) - achieved network equalisation and delivered LTE coverage obligations while accelerating 5G roll-out
- Confident FY21 outlook - building on growth momentum and strong network quality while continuously monitoring and analysing C-19 environment
Fourth quarter 2020 operational & financial highlights
Telefónica Deutschland had a successful start into the company's growth era and the company builds on this growth momentum in FY21 with a clear focus on strategy execution. The business model proves resilient while not immune to the worldwide C-19 environment. Telefónica Deutschland delivered its pre-pandemic set financial outlook for FY20, fully absorbing C-19 related drags mainly on international roaming on the back of strong operational and financial performance.
In a continued dynamic yet rational market environment Telefónica Deutschland's business momentum remained fully intact with strong operational performance in Q4 20 despite a further government imposed hard lockdown with O2 shops closed from mid-December. The continued strong traction of the O2 Free portfolio resulted in positive trading momentum, leveraging historic low churn levels and increasing NPS on the back of the achieved equalisation of the O2 network quality and continuously improving services. As a result, revenues posted strong growth momentum across all revenue lines and OIBDA1 growth momentum continued despite a total of ~6 weeks of C-19 related shop closures over the course of FY20 due to the government imposed hard lockdowns in March/April and since mid-December 2020.
Telefónica Deutschland accelerated its LTE roll-out and also launched 5G in the first 15 German cities while C-19 restrictions temporarily impacted network deployment. Nevertheless, Telefónica Deutschland successfully achieved the 98% coverage obligation agreed with the Bundesnetzagentur. For the first time, Telefónica Deutschland's O2 network was awarded a 'very good' rating in the 'connect' magazine test. This recognition is a further confirmation of Telefónica Deutschland's strong network enhancement. In addition, Telefónica Deutschland continues to improve network coverage by engaging in further network sharing opportunities. On 19 January 2021, the company announced a MoU with Deutsche Telekom and a similar agreement with Vodafone for bilateral active network sharing in so-called 'grey spots', targeting a combined minimum of 1,200 sites. Furthermore, Telefónica Deutschland participates in the trilateral passive sharing agreement of the German MNOs for a joint fulfilment of the industry coverage obligations from the 2019 spectrum auction.
One year into the execution of Telefónica Deutschland's investment for growth programme, the company hosted a Strategy Update in January 2021 confirming the company's successful start into its growth era. On this occasion Telefónica Deutschland highlighted its recent investment in a 10% minority stake of Unsere Grüne Glasfaser (UGG), the previously mentioned grey spot sharing opportunities and announced an enhanced dividend proposal of EURc 18 per share for FY20. A dividend of EURc 18 per share will also be the increased floor for the years 2021 to 2023 extending the current dividend floor period by one year. Hereby, Telefónica Deutschland confirmed its strong commitment to attractive shareholder remuneration while financial flexibility is the company's foremost priority during unprecedented C-19 times.
Mobile postpaid registered strong trading momentum, posting +435k net additions in Q4 20 (+1,043k in FY20) compared to +443k in Q4 19 (+1,451k in FY20) on the back of continued historic low churn levels and sustained strong customer demand for the well-performing O2 Free portfolio as well as a robust performance of partner brands.
M2M reported +55k net additions in Q4 20 (+218k in FY20) versus +13k in Q4 19 (+4k in FY19).
Mobile prepaid registered -247k net disconnections in Q4 20 (-813k in FY20) compared to -236k in Q4 19
(-447k in FY19) reflecting seasonality and the unchanged prepaid to postpaid migration trend in the market.
Postpaid churn improved +0.2 p.p. y-o-y to 1.3% in Q4 20 and +0.1 p.p. y-o-y to 1.4% in FY20. Churn in the O2 brand continued to be at even lower levels, improving +0.3 p.p. y-o-y to historic lows of 1.0% in Q4 20 and +0.2 p.p. y-o-y to 1.1% in FY20. These positive churn trends are providing a clear proof point for sustained quality improvements and excellent customer experience on the O2 network while also reflecting some C-19 related lower churn entries. As a result, the implied annualised churn rate of the O2 brand improved to 13.1% in FY20 vs. 15.5% in the prior year.
Telefónica Deutschland's mobile customer accesses reached 44.3m (+1.0% y-o-y) as of 31 December 2020 driven by strong +4.6% y-o-y growth of the mobile postpaid base ex M2M which stood at 23.6m accesses. As a result, mobile postpaid accounted for 53.3% of the company's total mobile base, up +1.8 p.p. y-o-y. M2M accesses totalled 1.4m at year end, +18.3% y-o-y while the mobile prepaid base declined -4.0% y-o-y to 19.3m, reflecting the ongoing prepaid to postpaid migration trend in the German market.
The LTE customer base grew to 26.5m accesses as of 31 December 2020, up +7.6% y-o-y, reflecting the sustained demand for high-speed mobile data services. As a result, LTE-penetration across the base reached 61.8%, up +4.0 p.p. y-o-y. In postpaid, LTE penetration continues to be even significantly higher (~75%).
ARPU trends in FY20 reflect C-19 related roaming headwinds as well as negligible regulatory effects while trading and prepaid dynamics quickly recovered with easing of hard lockdown restrictions earlier in the year. ARPU accretive effects from the successful O2 Free portfolio and value-added services are, therefore, offset by continued C-19 related roaming drags. Blended mobile ARPU was EUR 9.9 in FY20, down -1.2% y-o-y, showing further early signs of recovery at EUR 10.0 in Q4 20 (-0.4% y-o-y vs. -0.6% y-o-y in Q3 20). Prepaid ARPU of EUR 6.1 was up +1.6% y-o-y in FY20 mainly because of fewer inactive SIM-cards. Postpaid ARPU stood at EUR 13.6 in FY20, with the decline of -4.4% y-o-y mainly reflecting the before mentioned factors. Own brand postpaid ARPU was down -1.1% y-o-y in FY20. Excluding the C-19 related loss of roaming revenues, own brand ARPU trends are intact with growth of +0.1% y-o-y in FY20 and +0.4% in Q4 20.
The fixed broadband customer base stood at 2.3m accesses at year end 2020, up +2.5% y-o-y, driven by a strong increase of the VDSL base to 1.8m, +8.8% y-o-y. VDSL now represents 80% of the fixed broadband base. In a low churn environment fixed broadband registered +10k net additions in Q4 20 (+55k in FY20) on continued strong demand for VDSL (+35k net additions in Q4 20 and +146k in FY20).
Fixed churn improved +0.1 p.p. y-o-y to a low of 0.9% in Q4 20 (0.9% in FY20).
Fixed broadband ARPU continued its upward trend by posting +3.4% y-o-y growth to EUR 23.9 in Q4 20 (+2.3% y-o-y to EUR 23.8 in FY20) as a result of customer base growth, in particular the steady increase of share of VDSL customers.
Revenues maintained their growth momentum, totalling EUR 2,023m in Q4 20, up +2.7% y-o-y (+1.8% y-o-y to EUR 7,532m in FY20) across all revenue lines. C-19 impacts amounted to ~EUR -3m in Q4 20 (~EUR -72m in FY20) mitigated by a retrospective positive impact from revised wholesale roaming prices of EUR +14m.
Ex C-19 revenue growth would have been +0.2 p.p. higher in Q4 20 and +1.0 p.p. in FY20.
Mobile service revenues (MSR) grew +1.3% y-o-y to EUR 1,359m in Q4 20 (EUR 5,307m in FY20, +0.1% y-o-y), leveraging strong own brand and solid partner performance. C-19 impacts amounted to ~EUR -1m in Q4 20 (~EUR -63m in FY20) also mitigated by the above mentioned positive impact from revised wholesale roaming prices. Ex C-19 impacts MSR4 growth would have been +0.1 p.p. higher in Q4 20 and +1.2 p.p. higher in FY20.
Handset revenues benefitted from seasonality including the iPhone 12 launch in Q4 20 and registered a +4.4% y-o-y increase to EUR 451m in Q4 20 (+5.7% y-o-y to EUR 1,423m in FY20). Overall, demand for high value handsets remained strong with good traction of online channels supporting sales during the lockdown-related shop closures.
Fixed revenues continued their growth path, climbing +7.0% y-o-y to EUR 202m in Q4 20 (+6.0% y-o-y to EUR 785m in FY20) on the back of the VDSL driven sustained retail customer base growth. Thus, fixed retail revenue posted strong y-o-y growth of +7.7% and +7.3% in Q4 20 and FY20, respectively.
Other income totalled EUR 47m in Q4 20. Other income of EUR 542m in FY20 mainly coming from EUR 407m in capital gains related to the completed transfer of mobile sites to Telxius in Q3 20.
Operating expenses including exceptional effects of EUR -11m (mainly restructuring expenses) were up +2.1% y-o-y to EUR 1,442m in Q4 20 respective +1.9% y-o-y to EUR 5,391m in FY20 including exceptional effects of EUR -38m.
- Supplies totalled EUR 672m in Q4 20, lower -3.0% y-o-y mainly due to a mix of retrospective wholesale roaming price adjustments and the mobile termination rate reduction as of 1 Dec-20. Hardware cost of sales and connectivity-related cost of sales accounted for 62% and 38% of supplies, respectively. In FY20, supplies were up +2.6% y-o-y to EUR 2,435m reflecting handset demand, the C-19 driven increase of mobile and fixed voice volumes, European roaming patterns as well as higher fixed data traffic on the network.
- Personnel expenses amounted to EUR 151m in Q4 20 (EUR 611m in FY20) and included EUR -3m of restructuring expenses (EUR -28m in FY20). Total base salaries were lower -2.5% y-o-y in Q4 20 (-2.0% y-o-y in FY20) driven by a lower FTE base versus prior year.
- Other operating expenseswere EUR 619m in Q4 20 and included exceptionaleffects of EUR -8m (EUR 2,345m in FY20 including EUR -19m of exceptional effects). Other operating expenses were +7.8% y-o-y in Q4 20 (+0.9% y-o-y in FY20) reflecting higher commercial activities as well as seasonal effects, whereas efficiency gains continued. In FY20 commercial and non-commercial costs accounted for 67% and 30%, respectively. Group fees declined -4.0% y-o-y to EUR 9m in Q4 20 and -5.7% y-o-y to EUR 32m in FY20.
OIBDA reached EUR 639m in Q4 20, up +3.2% y-o-y (EUR 2,319m in FY20, +0.2% y-o-y). The improved OIBDA6 margin in Q4 20 is a blend of revenue mix, continued efficiency measures and the ongoing C-19 related roaming drag. C-19 impacts amounted to ~EUR -11m in Q4 20 (~EUR -58m in FY20) and included a retrospective positive impact from revised wholesale roaming prices of EUR +2m. OIBDA6 margin stood at 31.6% in Q4 20 (+0.2 p.p. y-o-y) and 30.8% in FY20 (-0.5 p.p. y-o-y) reflecting the before mentioned effects as well as the growth of the lower margin handset business. Ex C-19 OIBDA6 growth would have been +1.8 p.p. higher in Q4 20 and +2.5 p.p. in FY 20.
Depreciation & Amortisation totalled EUR 2,369m in FY20, a decline of -1.9% y-o-y (EUR 2,416m in FY19), mainly due to individual assets in PPE reaching the end of their useful life.
Operating income in FY20 came to EUR 314m compared with an operating loss of EUR-124m in FY19. This development is mainly supported by EUR 407m in capital gains related to the completed transfer of mobile sites to Telxius in Q3 20.
Net financial expenses accounted for EUR -66m in FY20 compared to EUR -55m FY19.
Income tax credit totalled EUR +80m in FY20 (EUR -33m in FY19) as a result of current taxes and a deferred tax income mainly related to the transfer of mobile sites to Telxius.
Net profit amounted to EUR 328m in FY20 compared to a net loss of EUR -212m in FY19.
CapExaccelerated to EUR 368m in Q4 20 with a C/S ratio of 18.2%. In FY20 CapEx totalled EUR 1,094m (+4.8% y-o-y) corresponding to a C/S ratio of 14.5%. Telefónica Deutschland accelerated its LTE roll-out while C-19 restrictions temporarily impacted network deployment which resulted in some Capex shifts within the current investment programme. Nevertheless, Telefónica Deutschland successfully achieved the 98% coverage obligation agreed with Bundesnetzagentur. Telefónica Deutschland also launched 5G in the first 15 German cities with a rapid roll-out over the coming months to reach >30% of pop-coverage by YE21, ~50% by YE22 and close to full coverage by YE25.
Operating cash flow (OIBDA minus CapEx8) amounted to EUR 1,589m in FY20 including the before mentioned exceptional effects of EUR 364m. Excluding exceptional effects, OpCF amounted to EUR 1,225m in 2020, down -3.6% y-o-y.
Free cash flow (FCF)was EUR 1,896m in FY20 including EUR 783m proceeds from the sale of assets. Lease payments, primarily for leased lines and antenna sites, amounted to EUR -547m. As a result, FCFaL stood at EUR 1,349m for the reporting period compared to EUR 539m in FY19.
Working capital movements were positive in the amount of EUR +11m in FY20 (EUR -148m in FY19). This development was mainly driven by an increase in capex payables (EUR +94m), decreased prepayments (EUR +29m), net restructuring impacts (EUR +9m) as well as other working capital movements of EUR -121m. The latter include the development of net receivables of EUR +68m (including factoring), which was outweighed by other working capital movements, especially a decrease in trade and other payables.
Consolidated net financial debt amounted to EUR 3,168m as of year-end 2020 with a leverage ratio of 1.4x, well below the company's self-defined target ratio of at or below 2.5x. This leaves comfortable leverage headroom with regards to the company's BBB-rating by Fitch.
Financial outlook 2021
The financial year 2021 marks the second year of Telefónica Deutschland's growth-oriented investment programme initially announced at the company's strategy update in December 2019 with three growth pillars:
- Growing mobile market share in rural areas while reinforcing a strong market position in urban
- Smart bundling of fixed & mobile products as well as fixed mobile substitution to deliver technology-agnostic products for customers
- Seizing the B2B market opportunity, particularly in the SME segment
In 2021, Telefónica Deutschland will continue to build on what has already been achieved in the first year of the investment programme, in particular its substantial 4G network expansion (+14 percentage points coverage y-o-y) and the launch of its 5G network in early October 2020. As a result, Telefónica Deutschland not only successfully complied with the coverage obligations from the 2015 spectrum auction in the challenging C-19 environment, but also successfully equalised network quality, as evidenced by the 'very good' rating for all German mobile networks in the 'connect' magazine test. This critical step-change in O2's network quality sets the base for capturing the before mentioned growth opportunities.
At the same time, Telefónica Deutschland will continue to pursue its path of digital transformation to make its business 'simpler, faster and better' and to benefit from top-line growth as well as efficiency gains. Telefónica Deutschland emphasizes sustainable growth and, as part of its ESG targets, is committed to be carbon neutral by 2025.
The multi-brand and multi-channel strategy remains the backbone of the company's go-to-market strategy and continues to focus on both, ARPU-up and churn-down. Postpaid is the strongest value-generator for the business driven mainly by own brand performance. In prepaid, the company expects the current trend of pre- to postpaid migration to continue. Telefónica Deutschland assumes pricing in the premium and discount segments to remain stable in 2021 based on current market dynamics and C-19 impacts including the hard lockdown imposed by the German government until 7 March 2021.
As a result, Telefónica Deutschland's sustained mobile service revenues (MSR) momentum continues to be the main driver of the company's revenue trajectory. Telefónica Deutschland expects roaming revenues to recover only gradually over the course of the year with anticipated easing of travel restrictions and the roaming related MSR drag annualising towards the end of the first quarter of 2021, i.e. the first anniversary of the initial hard lockdown in Germany.
Handset revenues continue to depend on market dynamics as well as the launch cycles and availability of new smartphones. As in the past, handset margins continue to be broadly neutral.
On the fixed business side, the technology-agnostic approach of Telefónica Deutschland includes all key infrastructures (i.e. VDSL, FTTx, cable, FMS) enabling the company to match individual customer needs in the best way.
Telefónica Deutschland anticipates regulatory changes to remain a headwind for its financial performance in 2021. Revenues, and to a lesser extent OIBDA, will be impacted mainly by the negative effects of the termination rate cut for mobile voice minutes from EURc 0.90 to EURc 0.78 as of 1 December 2020 and to EURc 0.70 as of 1 December 2021
Against this backdrop, Telefónica Deutschland expects financial year 2021 total revenues to be 'flat to slightly positive' and OIBDA adjusted for exceptional effects to be 'broadly stable to slightly positive' year-over-year, respectively.
To fully capture these revenue and OIBDA growth opportunities, Telefónica Deutschland will continue its network-focused investment programme to boost rural coverage primarily with 4G and add urban capacity preferably through 5G. Against the background of significantly increased 4G coverage and high data usage trends, Telefónica Deutschland has decided to bring forward its plan to switch off the 3G network to the end of 2021. Therefore, investments are increasingly shifted from 4G to 5G. Additionally, mainly due to C-19 related limitations during the first year (2020) of its growth-oriented investment programme, Telefónica Deutschland expects some CapEx shifts within the overall unchanged CapEx envelope. As a result, the company expects CapEx to Sales ratio to peak at 17 to 18% in 2021.
Telefónica Deutschland's assumptions are based on broadly unchanged overall economic conditions, current competitive dynamics, and existing wholesale relationships. At the same time, management is continuously monitoring and analysing the impact on the company from the C-19 restrictions and developments including the start of the country-wide vaccination programme.
||Flat to slightly positive y-o-y
Adjusted for exceptional effects
||Broadly stable to slightly positive y-o-y
|Capex to Sales Ratio
APPENDIX - DATA TABLES
Telefónica Deutschland Holding AG
Christian Kern, Director Investor Relations; (m) +44 7517 999208
Marion Polzer, Head of Investor Relations; (m) +49 176 7290 1221
Eugen Albrecht, Senior Investor Relations Officer; (m) +49 176 3147 5260
(t) +49 89 2442 1010
This document contains statements that constitute forward-looking statements and expectations about Telefónica Deutschland Holding AG (in the following "the Company" or "Telefónica Deutschland") that reflect the current views and assumptions of Telefónica Deutschland's management with respect to future events, including financial projections and estimates and their underlying assumptions, statements regarding plans, objectives and expectations which may refer, among others, to the intent, belief or current prospects of the customer base, estimates regarding, among others, future growth in the different business lines and the global business, market share, financial results and other aspects of the activity and situation relating to the Company. Forward-looking statements are based on current plans, estimates and projections. The forward-looking statements in this document can be identified, in some instances, by the use of words such as "expects", "anticipates", "intends", "believes", and similar language or the negative thereof or by forward-looking nature of discussions of strategy, plans or intentions. Such forward-looking statements, by their nature, are not guarantees of future performance and are subject to risks and uncertainties, most of which are difficult to predict and generally beyond Telefónica Deutschland's control and other important factors that could cause actual developments or results to materially differ from those expressed in or implied by the Company's forward-looking statements. These risks and uncertainties include those discussed or identified in fuller disclosure documents filed by Telefónica Deutschland with the relevant Securities Markets Regulators, and in particular, with the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht - BaFin). The Company offers no assurance that its expectations or targets will be achieved.
Analysts and investors, and any other person or entity that may need to take decisions, or prepare or release opinions about the shares / securities issued by the Company, are cautioned not to place undue reliance on those forward-looking statements, which speak only as of the date of this document. Past performance cannot be relied upon as a guide to future performance.
Except as required by applicable law, Telefónica Deutschland undertakes no obligation to revise these forward-looking statements to reflect events and circumstances after the date of this presentation, including, without limitation, changes in Telefónica Deutschland's business or strategy or to reflect the occurrence of unanticipated events.
The financial information and opinions contained in this document are unaudited and are subject to change without notice.
This document contains summarised information or information that has not been audited. In this sense, this information is subject to, and must be read in conjunction with, all other publicly available information, including if it is necessary, any fuller disclosure document published by Telefónica Deutschland.
None of the Company, its subsidiaries or affiliates or by any of its officers, directors, employees, advisors, representatives or agents shall be liable whatsoever for any loss however arising, directly or indirectly, from any use of this document its content or otherwise arising in connection with this document.
This document or any of the information contained herein do not constitute, form part of or shall be construed as an offer or invitation to purchase, subscribe, sale or exchange, nor a request for an offer of purchase, subscription, sale or exchange of shares / securities of the Company, or any advice or recommendation with respect to such shares / securities. This document or a part of it shall not form the basis of or relied upon in connection with any contract or commitment whatsoever.
These written materials are especially not an offer of securities for sale or a solicitation of an offer to purchase securities in the United States, Canada, Australia, South Africa and Japan. Securities may not be offered or sold in the United States absent registration under the US Securities Act of 1933, as amended, or an exemption there from. No money, securities or other consideration from any person inside the United States is being solicited and, if sent in response to the information contained in these written materials, will not be accepted.
 Adjusted for exceptional effects. In Q4 20, exceptional effects amounted to EUR -11m of restructuring costs (EUR +364m in FY20 including EUR +401 million net gains on disposal of assets and EUR -38 million restructuring costs). In prior year, exceptional effects were restructuring gains of EUR +2m in Q4 19 (restructuring costs of EUR -22m in FY19) and other expenses of EUR -1m in both, Q4 19 and FY19.
 As of 1 January 2020, M2M is separately reported from postpaid; for comparability this change has also been applied to 2019, retrospectively.
 Includes a technical database adjustment of +3.2m customers in Q4 19.
 Mobile service revenue includes base fees and fees paid by the company's customers for the usage of voice, SMS and mobile data services; it also includes access and interconnection fees as well as other charges levied on partners for the use of the company's network.
 Includes other expenses and impairment losses in accordance with IFRS 9 in the amount of EUR 10m in Q4 20 and EUR 69m in FY20 (compared to EUR 21m and EUR 77m in the respective periods of 2019).
 Adjusted for exceptional effects. In Q4 20, exceptional effects amounted to EUR -11m of restructuring costs (EUR +364m in FY20 including EUR +401 million net gains on disposal of assets and EUR -38 million restructuring costs). In prior year, exceptional effects were restructuring gains of EUR +2m in Q4 19 (restructuring expenses of EUR -22m in FY19) and other expenses of EUR -1m in both, Q4 19 and FY19.
 Excluding additions from capitalised right-of-use assets.
 Free cash flow pre dividends and payments for spectrum (FCF) is defined as the sum of cash flow from operating activities and cash flow from investing activities and does not contain payments for investments in spectrum as well as related interest payments.
 Net financial debt includes current and non-current interest-bearing financial assets and interest-bearing liabilities as well as cash and cash equivalents and excludes payables for spectrum.
 Leverage ratio is defined as net financial debt divided by OIBDA of the last twelve months adjusted for exceptional effects.