ServiceNow, Supporting Vaccinations for More Than 20 Million People Globally, Enhances Vaccine Administration Management Solution to Help Organizations Rapidly Administer COVID Vaccines at Scale
Product updates make it easier for people to schedule vaccination appointments and for providers to manage vaccine inventory; one provider used
to cut wait times by almost 90 percent ServiceNow
Scotlandto the State of North Carolina, from a children’s hospital to universities, ServiceNowis being utilized to effectively manage vaccine distribution and overcome “last-mile” challenges
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With the Biden administration directing states to make all
Department of Homeland Securityis facilitating vaccinations for its 240,000 employees via ServiceNowfor vaccination eligibility checks, communication management, and coordinating mass vaccinations at Veterans Affairsfacilities.
The University of Central Floridais leveraging ServiceNowto coordinate and schedule first and second dose vaccinations for its faculty and staff.
The State of
North Carolina Department of Health and Human Services(NCDHHS) is relying on ServiceNow’s technology as the foundation for its command center for healthcare providers, clinicians administering the vaccine, and supporting NCDHHS staff to access the latest information related to state vaccine requirements and to get their vaccine‑related questions answered.
U.S., The NHSNational Services Scotland is using ServiceNow’s Now Platform as the digital backbone of its program to rapidly roll out the vaccine to protect citizen health in the fight against COVID‑19. Over 220,000 vaccination appointments were booked in the first 12 hours of the Now Platform going live.
Introducing more control and visibility for vaccination scheduling
The latest updates to the ServiceNow Vaccine Administration Management solution improve the vaccination scheduling process for vaccine recipients, administrators, and clinicians, providing increased visibility into inventory, to help convert all available vaccines into vaccinations.
New capabilities announced today offer increased control and visibility over available vaccine doses to help match vaccine appointments with inventory supply to minimize waste and avoid overbooking appointments. This has been a challenge for many organizations, leading to long wait times and leaving many recipients in line with cancelled appointments. New capabilities include:
- The ability to schedule and cancel appointments based on vaccine inventory as vaccines are distributed. Organizations can automatically track vaccine inventory in real-time and open, close, and reschedule appointments based on the number of vaccines they have available.
- Location-level configuration capabilities enable organizations managing multiple vaccination sites to specify inventory, available hours, and appointment slots by location.
Additionally, new capabilities announced today give vaccine recipients more control over the scheduling process for a seamless booking experience, including:
- The ability to select a specific day and time for appointments and independently book second appointments. Previously, users were automatically booked into the first available spot.
- The ability for contact center agents to book appointments on behalf of recipients.
- Options for family scheduling will be available soon, allowing families to book appointments together and at the same time, rather than signing up individually with different accounts at varying times.
These updates will support smoother and more efficient experiences for both those receiving and administering vaccinations as more people become eligible and vaccines are made widely available.
“The rapid distribution of the COVID-19 vaccine is one of the greatest workflow challenges of our time,” said
Workflowing a healthier future
The recently passed
With the ServiceNow Vaccination Status app, employees and stakeholders in an organization can easily submit documentation of completed health vaccinations to meet return to workplace requirements, where permissible by law. Organizations can also collect vaccination data to assess when it’s safe to bring employees and stakeholders back to a workplace and provide benefits to employees who received vaccinations, in accordance with their respective policies.
To date, more than 1,000 organizations globally have downloaded the Safe Workplace suite of apps with over 12,000 unique installations.
Availability and additional information
New features are currently available in the
ServiceNowsimplifies vaccine management with new capabilities
What customers are saying about ServiceNow’s vaccine solutions:
“When educators became eligible for the COVID-19 vaccine in
“We worked diligently with
Use of Forward‑Looking Statements
This release contains “forward‑looking statements” about the expectations, beliefs, plans, and intentions relating to new capabilities. Such forward‑looking statements include statements regarding expected performance and benefits of such capabilities. Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward‑looking statements we make. We undertake no obligation, and do not intend, to update the forward‑looking statements. Factors that may cause actual results to differ materially from those in any forward‑looking statements include, without limitation: (i) delays and unexpected difficulties and expenses in making available additional capabilities; (ii) changes in the regulatory landscape related to vaccine development and distribution and the availability of vaccines; and (iii) changes in the duration or severity of the COVID‑19 pandemic. Further information on factors that could affect our financial and other results is included in the filings we make with the