Better Business Bureau and ComEd Team Up to Warn Customers of Door-to-Door Energy-Related Scams
Imposters returning to tactics that target customers at their homes following lifting of pandemic restrictions
“ComEd takes seriously its responsibility to help our customers protect themselves,” said
“With summer officially underway and the arrival of warm weather, we get the most reports of scams, including home repair, tree trimming, driveway and, of course, utility scams,” said
In-person energy-related scams
Utility scams consumers have reported to ComEd and the BBB include incidents of scammers who approach homes or small businesses posing as an employee from ComEd, another utility or a tree service company.They attempt to lure the resident or business owner outside to discuss work that the imposter claims needs to be completed. While the individual is outside, an accomplice will enter the home or business to steal valuables and documents containing the individual’s personal or financial information.
ComEd and the BBB have also learned of individuals visiting home and business owners, then asking for a copy of their utility bill or other personal documents to steal identities or switch the owner’s energy supplier without permission.
Scammers will sometimes call homes and small businesses using a number that appears to be a ComEd phone number. Offenders will also impersonate the names of ComEd and other trusted organizations by creating email addresses or websites that look like the real sites.
Tips to help identify scams
1. ComEd will never come to a customer’s home or business to:
- Demand a payment.
- Ask for immediate payment with a prepaid cash card, cryptocurrency or third-party banking app.
- Ask for your ComEd account number or other personal information, such as a driver’s license number.
2. ComEd will never call a customer to:
- Ask for their account number.
Ask for personal information such as their
Social Securitynumber or bank information.
- Ask them to make a direct payment with a prepaid cash card, cryptocurrency or third-party banking app.
3. To identify an actual ComEd employee or communication, remember:
- All ComEd field employees wear a uniform with the ComEd logo, including shirt and safety vest.
- ComEd employees visibly display a company ID badge with the ComEd logo and employee’s name.
- Check the name on email or websites and make sure they match the name and address of the company you do business with. Look for misspellings or slight alterations.
- Make a call to verify the suspected email or website is from a trusted source. Use a phone number from your personal business records or the company’s official website and not the number provided in the email.
ComEd urges anyone who believes they have been a target or victim of a utility-related scam to call ComEd at 1-800-EDISON-1(1-800-334-7661). To learn more, visit ComEd.com/ScamAlert.
BBB also urges anyone encountering a scam to report it to the BBB Scamtrackeras a way to alert others and help protect the community. Consumers can also visit the BBB Scamtracker to view the latest scams nationally, right down to their community.
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