ServiceNow Transforms Hybrid Work with New Solutions to Help Offices Reopen Smoothly
Enhancements to the Workplace Service Delivery solution deliver consumer-grade employee experiences and optimize real estate planning, enabling productivity and flexibility in the new world of work
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ServiceNow® Workplace Reservation Management (Photo: Business Wire)
ServiceNow’s Workplace Service Delivery solution addresses a rapidly growing and urgent need for companies and employees to reopen offices and return to workplaces smoothly. Multi-channel, native mobile solutions automate requests, reservations and repairs so employees can focus on meaningful work.
New features of Workplace Service Delivery include:
Intelligent and intuitive reservation capabilities in the Workplace Reservation Management application for a consumer-grade reservation experience. With many organizations prioritizing workspace hoteling over permanent seats in the new hybrid work environment, employees need to be able to easily make reservations for workspaces and workplace services.
Workplace Reservation Management already makes it simple for employees to reserve workspaces, desks and conference rooms. New native mobile capabilities make it even easier for employees to request these spaces. The updates also improve the self-service experience for employees as they book workspaces with single-click reservation capabilities. Additionally, a new prompt feature recommends adding requests and services – like catering or room configurations – while making a reservation.
New space utilization capabilities within the Workplace Space Management application help facilities teams optimize real estate spend. In the hybrid workplace, it's critical that facilities teams have real-time access to data about space utilization to efficiently design workspaces and maximize real estate investments. If facilities teams understand how many employees are coming into a workplace on a given day, month or year, they can make more informed decisions about the office layout, how many buildings or floors need to be open, how much food and drink should be available in a kitchen, and workplace cleaning schedules.
With the new space utilization capabilities, the Workplace Space Management app provides facilities teams with a single solution to measure and define spaces as flexible or permanent and retire old spaces to optimize a company’s real estate portfolio.
- Enhancements to the Workplace Space Mapping application for better wayfinding throughout the office.Many employees returning to an office may be unfamiliar with new office layouts, while others who were hired during the pandemic have never set foot in the office. New mapping enhancements help employees locate permanent or reserved workspaces, find and reserve conference rooms or workspaces near teams, and navigate their work campus with ease.
“Organizations are quickly realizing that work is no longer just a place, but an activity, accelerating the need to digitally transform,” said
“The pandemic accelerated companies’ digital transformation efforts as they looked to create great experiences for their employees and customers,” said
COVID evolves ENMAX’s digital transformation journey
While Canadian-based power company
The fourth and final phase, the Advance Phase, will enable the workplace of the future with
It’s estimated that Workplace Reservation Management has the potential to help
Availability and additional information
- Enhancements to Workplace Reservation Management and Workplace Space Management are expected to be available in Q3.
- Enhancements to Workplace Space Mapping are available now.
Read about how ServiceNow’s new integration with Microsoft Windows 365 streamlines hybrid work and provides a powerful end-to-end employee experience:
New Microsoft Cloud PC integration optimizes hybrid work by
Matt Schvimmer, VP and GM, ITSM, ServiceNow.
Read more about how
ServiceNowand Microsoft Teams improve the employee experience by Blake McConnell, SVP, Employee Workflow Products, ServiceNow
Use of Forward-Looking Statements:
This release contains "forward-looking statements" about the expectations, beliefs, plans, and intentions relating to enhancements for the Workplace Service Delivery solution. Such forward-looking statements include statements regarding expected performance and benefits of such enhancements. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. We undertake no obligation, and do not intend, to update the forward-looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include, without limitation: (i) delays and unexpected difficulties and expenses in making available certain enhancements; and (ii) changes in the duration or severity of the COVID-19 pandemic. Further information on factors that could affect our financial and other results is included in the filings we make with the