PAR Technology’s Punchh Launches New End-to-End Pickup Experience with Integrated Loyalty
Punchh Pickup offers a customizable dashboard and automated customer communication for a streamlined pickup experience and reduced wait times
Punchh Pickup allows operators to view and manage all pickup orders from a customizable web-based console, providing real-time location and arrival estimates that enable clear, automated communication with customers through a personalized mobile and web experience.
“Pickup orders make up a significant portion of our sales, and we only see that number increasing post-pandemic,” said
Built to seamlessly integrate loyalty with curbside, drive-thru, and in-store pickup orders, Punchh Pickup offers a fully synchronized employee and customer experience that reduces customer wait times and simplifies both back of house and front of house operations.
Employees can easily monitor pickup orders at a glance on virtually any tablet or computer, leveraging information like customer vehicle details, status updates, parking info, and geo-location. With real-time updates, optional arrival alerts and in-depth customer profiles, operators can coordinate timely order preparation and customize automated status messages via push notifications and within the brand’s mobile app, based on continuous GPS location tracking.
“Off-premises ordering will remain a key focus for restaurant and other food-service operators going forward as the world continues to embrace the convenience of digital,” said
To learn more about the Punchh Loyalty, Offers, and Engagement Platform, visit punchh.com.
Punchh is a leading customer loyalty and engagement solution for restaurant, retail and convenience store brands. For a decade, Punchh has created consistent, modern loyalty experiences to help physical retailers understand their customers and use real data insights to serve them best. Powered through artificial intelligence, the company builds meaningful relationships and dramatically increases lifetime customer value through data-driven, one-to-one customer engagement. Over 200 global enterprise brands, including
For more than 40 years, PAR’s (NYSE Symbol: PAR) cutting-edge products and services have helped bold and passionate restaurant brands build lasting guest relationships. We are the partner enterprise restaurants rely on when they need to serve amazing moments from open to close, during the most hectic rush hours, and when the world forces them to adapt and overcome. More than 100,000 restaurants in more than 110 countries use PAR’s restaurant hardware, software, drive-thru, and back-office solutions. With the recent acquisition of leading loyalty solutions provider