Five9 Announces Inaugural Reimagine CX Awards to Recognize Organizations Driving Compelling Transformation in the Contact Center and Customer Experience
Winners will be announced at the
Nominations will remain open until
“Every day, we see compelling and inspiring examples of how our customers are embracing innovation to improve the experience they deliver to their customers and their agents,” said Genefa Murphy,
- Increase Business Agility with Cloud recognizing organizations that are accelerating digital transformation by moving their contact center from on-premise to the cloud
- Scale with AI recognizing organizations that are optimizing workforce performance with a connected customer journey across digital channels and AI-enabled self-and-assisted service
- Streamline with Automation, AI and Analytics for organizations making data-driven decisions to accelerate business by leveraging AI, automation or analytics, using business intelligence, and real-time reporting capabilities to gain efficiencies across their business
- Empower Agents and Deliver Results to recognize organizations that are equipping their contact center agents and supervisors with best-in-class tools to enable them to work from anywhere through effective quality management, performance management, and gamification
Community Excellence recognizing organizations that continuously demonstrate empathy toward their customers during service interactions; this award will be voted on by
Five9customers, partners, and employees
Customers are welcome to submit nominations across more than one category, and all entries will also automatically be considered for the Overall 2021 Reimagine CX Award.
For more information, visit www.five9.com.