ServiceNow Delivers More Features in Now Platform Tokyo Release to Boost Engagement and Productivity
Additional solutions in latest platform release help deliver better employee and customer experiences, simplify order management and employee scheduling
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20220922005268/en/
Issue Auto Resolution (Graphic: Business Wire)
Productive, engaged employees result in happier, loyal customers. According to a Gartner® survey, 52% of CHROs identified a shortage of critical talent as a top trend likely to affect their organizations.1 Leaders are investing in better total technology experiences for employees as one way to improve their satisfaction and productivity, which in turn positively impacts customers. The Now Platform Tokyo release builds on the recently launched Next Experience UX to power seamless, smarter solutions that drive talent retention and fuel productivity, especially for people managers, who most often bear the brunt of today’s talent pressures.
“Leaders often underestimate the impact great technology can have on the employee experience,” said
The Now Platform Tokyo release seamlessly connects disparate systems, breaks down silos and simplifies complexity everywhere to accelerate return on digital investments. In addition to the Manager Hub and Admin Center solutions announced yesterday, new innovations announced today greatly simplify complex order and field service processes—making it easier for employees to fulfill orders and complete field needs the first time.
- Order Management enhancements make it easier for businesses to manage product catalogs, with new consolidated product detail pages that allow agents to spend less time searching through listings and more time helping customers. Admins can now schedule pricing and product launch dates and offer bundled products to increase average order value and move products faster. And, customers can submit and track orders via self-service at any time, so they get what they need, when they need it.
- Schedule Optimization for Field Service Management (FSM) simplifies scheduling for companies managing high volumes of work daily across many resources by factoring in multiple objectives simultaneously, including job priority, parts availability, customer preferences, and skills required. Coupled with Dynamic Scheduling to make in-day adjustments, ServiceNow FSM now supports the end-to-end scheduling process, easing dispatcher workloads, helping decrease costs, improving both the customer and technician experience, and reducing a company’s carbon footprint with increased scheduling efficiency.
addresses managers’ greatest pain points such as burnout and intensifying pressure to keep employees happy and engaged across dispersed teams. Available through Employee Center desktop and mobile, Manager Hub provides a single destination for managers to establish and review employee journeys and respond to requests while delivering personalized resources and training to help managers grow as leaders. Manager Hub is already earning industry acclaim, recognized as a “2022 Top HR Product of the Year,” by HR Executive at the
HR Technology Conference.
- Issue Auto Resolution for Human Resources expands the capabilities of Issue Auto Resolution for ITSM to HR teams. The solution applies natural language understanding (NLU) to analyze requests and deliver self-service content that meets employees where they are through channels like Microsoft Teams, SMS, and email. It also identifies urgent HR cases and routes them directly to an employee care representative when a higher level of support is needed.
—part of ServiceNow Impact —allows system administrators to easily discover, install, and configure
ServiceNowsolutions through a self-service experience, so they can accelerate results and help increase the value of existing solutions. The new Adoption Blueprint features a guided experience that gives admins application recommendations based on instance maturity, increased visibility into application entitlements, and simpler application installation and configuration—all from within their in-instance application.
The Now Platform Tokyo release was designed to help organizations navigate complex business challenges amid an uncertain macro environment. The ServiceNow Tokyo release is purpose-built to deliver better employee and customer experiences, supercharge intelligence and trust in operations, and accelerate value in ways that are good for people, good for the planet, and good for profits.
What customers are saying about the Now Platform Tokyo release
“Innovation is key to creating great experiences for UC Irvine’s students, faculty, and staff, and the communities we support,” said
“To continue elevating employee, constituent, and visitor experiences, the
“Australian Red Cross is committed to bringing people and communities together in times of need,” said
The Now Platform Tokyo release is generally available.
1 Gartner: Unconventional Talent Sourcing Solutions for HR Professionals - Published
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