Jessica Tan, Co-CEO of Ping An Group: Elderly Care Needs the United Effort of Social and Family Forces
"Providing better protection and services for the elderly is exactly the original aspiration of Ping An to develop the elderly care business," said
Four dilemmas in
"The aging population has become a global concern and
Not only is the aging population growing, pace of growth is getting faster. "It took 115 years for
At the same time, it is becoming more difficult for family to support elderly relatives. "
Two protections: wealth protection + elderly care services
These trends are challenging the traditional home-based elderly care model. Building on the strength of Ping An's healthcare ecosystem, Ping An Life has developed the "insurance + home-based elderly care" model and launched the home-based elderly care brand Ping An Concierge.
For the comfort of the elderly, Ping An Concierge will provides hundreds of different services covering 10 major scenarios including medical care, food, housing, transportation, finance, health maintenance, entertainment, protection and safety. For example, as some elderly people do not go out often, Ping An online live-streaming classes can allow them to learn and communicate online. To put their families at ease, Ping An monitors the home environment with intelligent devices to ensure that the elderly can immediately make emergency calls in case of accidents at home. The health monitoring system can detect issues in blood pressure and sleep quality and doctors can be called quickly when needed. Ping An Life has provides a dedicated "three-in-one" concierge service, including an artificial intelligence-supported "intelligent" concierge, a life concierge and a doctor concierge. The intelligent concierge provides functions such as life assistant and intelligent IOT through AI smart speakers; the life concierge is an online real-life butler who can respond to the needs of the elderly 24 hours, seven days a week, such as making outpatient appointments or emergency calls for help; and the doctor concierge is staffed by general practitioners who can provide real-time remote consultation around the clock.
Leveraging its extensive experience in the insurance and healthcare sectors and capturing the huge opportunities in the healthcare ecosystem, Ping An continues to build a "finance + healthcare" service system and expand its business ecosystems of "finance + elderly care" and "finance + healthcare". The Group is committed to providing customers with professional financial advisor, family doctor and elderly care concierge services, for worry-free, time-saving, and money-saving financial and healthcare service experiences. At present, Ping An Concierge has activated eight major scenarios and developed more than 300 services for more than 30 major cities across