Retailers Plan to Automate Up to 70% of Routine Store Tasks By 2025
According to the 2023 Connected Retail Experience Study, retailers are focused on deploying technology to improve operational efficiency
Real-time inventory management has risen to the top of the investment agenda in the face of uncertain supply chain issues that retailers have faced for the last few years. The deployment of artificial intelligence (AI) for improving operations will also increase, with a higher percentage of specialty and department stores adopting it than grocery and general merchandise stores. According to the new study:
- The use of AI to improve operations is projected to increase 9x by 2025.
- Mobile point of sale (POS) and curbside pickup sensors will significantly increase deployment across all retailers, particularly among specialty and department stores.
- While the deployment of robotics for associate tasks is still relatively low, it will increase over the next few years, particularly among grocery and general merchandise retailers.
The study also shows that retailers anticipate a significant increase in automation and expect up to 70% of routine tasks will be partially or fully automated by 2025. They expect to leverage the labor and productivity benefits by re-deploying associates to customer-facing high-value tasks (18% of retailers) and support business operations (26% of retailers).
"Improving operational efficiency is crucial for retailers in today's competitive landscape," said
The increased deployment of new store technologies, adoption of cloud applications, increased customer devices, and increased in-store associate devices will test the store network’s ability to handle additional traffic, particularly when it comes from devices that require low latency and process bandwidth-heavy files.
“As the number of mobile and connected devices continues to accelerate in stores, the need for faster speeds, less network downtime and a better ability to manage peak traffic will become more critical,” said
Incisiv and Verizon will be covering key findings from the study in an exclusive webinar Operational Efficiency in Retail: A Top Priority for 2023 on
About Incisiv
Incisiv is a next-generation industry insights firm that helps retailers and brands navigate digital disruption in their industry. Incisiv offers consumer industry executives responsible for digital transformation a trusted platform to share and learn in a non-competitive setting, and the tools necessary to improve digital maturity, impact and profitability. Learn more at www.incisiv.com.
About Verizon
View source version on businesswire.com: https://www.businesswire.com/news/home/20230321005330/en/
512.947.4062
catherine@ketnergroup.com
908-202-0479
carlos.arcila@verizon.com
Source: Incisiv