Alight unveils Alight LumenAITM, its next-generation AI engine powering Alight Worklife®
The
Alight LumenAI enables a more connected and intelligent experience across all Alight Worklife solutions via new technical capabilities including:
- Integration of at-scale generative AI into Alight Worklife’s new and existing AI
- One, unified view of each individual employee across multiple AI touchpoints
- Accelerated integration of external data sources into AI decision-making
"Alight applies AI across our offerings to help our clients optimize efficiency, decision-making and human capital management to meet the needs of today’s workforce,” said
The development of Alight LumenAI is underpinned by strategic AI investments made in 2023, including a transition to a central cloud data-lake; investments in new AI talent; aggressive generative AI experimentation; and the establishment of a formalized AI governance policy, framework and process to accelerate responsible innovation.
Alight's AI capabilities now span five key HR categories, giving employers the ability to drive impactful outcomes for their workforce through:
- AI Personalization capabilities that drive a greater than 10% increase in targeted client HR outcomes through personalized, “next best action” content
- AI Assistance capabilities with natural language/intent models to maximize digital engagement, supporting a 90% self-service rate
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AI Recommendation capabilities providing automated decision support and choice optimization for benefits and care, saving employees on average
$500 in premium expenses annually - AI Insight capabilities with data trend analysis for high-precision employer analytics
- AI Automation capabilities that streamline repetitive workflows, such as document processing or at-scale call monitoring
The latest AI innovation recently deployed by Alight in these categories include:
- Assistance: Voice-based interactive response system (IVR) deployment in Alight’s call centers to facilitate natural language interactions for employees
- Automation: Intelligent Document Processing that reduces processing times of employee-submitted documents from 10 minutes to near-instant
- Personalization: Health and wealth guidance enhancements to provide personalized wellbeing guidance for employees.
"We are thrilled to introduce the Alight LumenAI engine, ushering in a new era of AI-driven HR solutions to drive efficiency, engagement and productivity,” said
Ongoing pilots of new Alight LumenAI capabilities include GenAI-powered IVA and content creation, employee experience hot-spot identification, and personalization models trained on large-scale medical and social determinants of health external datasets.
For more information about the Alight LumenAI engine, visit https://www.alight.com.
Forward-Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended. These statements include, but are not limited to, statements related to the expectations regarding the performance and outlook for Alight’s business Alight’s plans and ability to integrate operational and technological enhancements, including developments in AI and machine learning, into our offerings and other non-historical statements, including statements with respect to potential benefits of Alight’s offerings to its clients and recipients of its services. In some cases, these forward-looking statements can be identified by the use of words such as “outlook,” “believes,” “expects,” “potential,” “continues,” “may,” “will,” “should,” “could,” “seeks,” “projects,” “predicts,” “intends,” “plans,” “estimates,” “anticipates” or the negative version of these words or other comparable words. Such forward-looking statements are subject to various risks and uncertainties including, among others, risks related to the implementation and use of new and emerging technologies, such as artificial intelligence and machine learning. Additional factors that could cause Alight’s results to differ materially from those described in the forward-looking statements can be found under the section entitled “Risk Factors” of Alight’s Annual Report on Form 10-K, filed with the
About Alight Solutions
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com.
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mariana.fischbach@alight.com
Source: Alight Solutions
