The Hackett Group: New Customer-to-Cash Receivables Creation Research Highlights the Ability of Top-rated Software Providers to Deliver Greater Value Realization
The C2C Receivables Creation Digital World Class Matrix research focused on the processes of credit management, order management, and customer billing/electronic invoice presentment and payment processes (EIPP). Across all three processes,
The research quantified the improved value realization that Digital World Class® C2C software providers can deliver, including:
- 40% greater ability to intelligently automate credit risk scoring through the use of intelligent/predictive risk-based scoring models
- Eight full-time equivalent staff reallocated (per billion of revenue) through automation, increasing accuracy and reducing cycle times
- 50% potential process cost savings, with technology-optimized credit, order management and billing/EIPP
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$7 million in additional receivables collected on time, avoiding collection costs, provisions or write-offs (for a$5-$10 billion company).
The Hackett Group’s research recognized software providers in three separate process categories: credit management, order management and customer billing. While no software provider achieved Digital World Class status in all three areas, two vendors managed this in two out of three: Esker (order management and customer billing) and
In credit management, three companies were awarded the designation of Digital World Class: Dun & Bradstreet, FIS Global and
In order management, two companies were awarded the designation of Digital World Class:
In customer billing, three companies were awarded the designation of Digital World Class:
“Our research found that the top-performing C2C receivables creation software providers have listened to their customers and truly focused on helping them deliver operational process excellence. These providers have evolved their software and are now offering a digital experience that extends well beyond transactional automation. They have greater options, more flexibility, are better suited for globally complex environments, and deliver outstanding information visibility and process insights within a user- and customer-friendly interface. This allows them to deliver exceptional return on investment. It’s an exciting time to be a software provider or buyer of these solutions,” said The Hackett Group Associate Principal
“Our research found some providers have purposely designed their software to only focus on one portion of the C2C process,” DeGraw continued. “However, most software providers have modules that support multiple C2C processes from receivables creation to receivables management, offering their clients significant benefits. Users can have a single sign-on to a consistent interface that allows them to manage their account portfolios through the entire receivables life cycle. In addition, there’s less technology complexity, which can reduce costs associated with multiple tools, integrations and licenses.”
The C2C Receivables Creation Digital World Class Matrix and related research are products of The Hackett Group’s
The Hackett C2C Receivables Creation Digital World Class Matrix is part of The Hackett Group’s full 89-page research report. This research is available now to The Hackett Group’s Advisory membership program clients. The C2C Receivables Creation Digital World Class Matrix should be read in the context of the entire report. A 25-page summary report is also publicly available on a complimentary basis, with registration, at https://go.poweredbyhackett.com/dmc2csum2402nr. Inquiries regarding purchase of the full research report can be made at https://go.poweredbyhackett.com/dmc2cful2402nr or by visiting the web page for our
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