The Reviews Are In: Cars.com 2024 Dealer of the Year Awards Recognize the Best Local Car-Shopping Experiences Across America
Over 1 Million Consumer Reviews Show Responsiveness,
"Local dealerships are central to vehicle buying, and our DOTY Awards highlight the many local retailers who take pride in their reputation, striving each and every day to provide a five-star experience for their customers," said
Award-winning dealers earned 21x more consumer reviews than non-winning dealers, highlighting the importance of online reputation and how it helps build long-term, trusted relationships between a customer and dealer. Year after year, high levels of responsiveness and individual dealership employee accountability are the most reliable predictors of dealer success in the DOTY Awards. Eighty percent of honorees respond to consumer reviews compared to only 41% of non-winning dealers, and about half respond to 90% or more of their reviews.1
Furthermore, nearly two-thirds of DOTY winners leverage Employee Profile Pages for their dealership staff, which allows car shoppers to ask questions and connect directly with salespeople before ever stepping foot on the lot. More than 195,000 dealership employees received over 1.4 million individual ratings last year, an 8.5% increase from 2022.1
This year's Cars.com Dealer of the Year Award winners include:
Regional Winners
-
Mid-
Atlantic : Mercedes-Benz of Edison - A Ray Catena Dealership -
Midwest:
Phillips Chevrolet -
New England :Herb Chambers Lexus of Sharon - Plains: Dean Team Subaru Volkswagen
-
Rocky Mountain : EchoPark Automotive Thornton -
Southeast:
Hendrick Toyota ofWilmington -
Southwest:
D&M Leasing -Fort Worth - West: Gosch Toyota
National Brand Winners
-
Acura:
Acura of
Wappingers Falls - Alfa Romeo: Alfa Romeo Fiat of Strongsville
- Aston Martin: Orlando INFINITI/Aston Martin/Lotus
- Audi: Audi Atlanta
- Bentley: Foreign Cars Charlotte
- BMW: Hendrick BMW Northlake
-
Buick:
Four
Stars Auto Ranch -
Cadillac :Gold Coast Cadillac -
Chevrolet:
Phillips Chevrolet -
Chrysler:
Taylor Chrysler Dodge Jeep Ram -
Dodge:
Taylor Chrysler Dodge Jeep Ram - Ferrari: Boardwalk Ferrari
-
Fiat : Maserati ofNaperville -
Ford:
Arlington Heights Ford - Genesis: Allen Turner Hyundai
-
GMC:
Sun Buick GMC - Harley-Davidson: Manchester Harley-Davidson
-
Honda:
Honda of
Concord - Hyundai: Allen Turner Hyundai
- Infiniti: Orlando INFINITI/Aston Martin/Lotus
- Jaguar: Jaguar Land Rover Charlotte
-
Jeep:
Taylor Chrysler Dodge Jeep Ram - Kia: Preston Superstore
-
Lamborghini:
Lamborghini Dallas - Land Rover: Land Rover Princeton
-
Leasing Company:
D&M Leasing -Fort Worth -
Lexus:
Hendrick Lexus Northlake -
Lincoln : Bozard Ford Lincoln - Lotus: Orlando INFINITI/Aston Martin/Lotus
- Maserati: Foreign Cars Italia
-
Mazda:
Tustin Mazda -
McLaren:
Newport Beach Automotive Group - Mercedes-Benz: Mercedes-Benz of Edison - A Ray Catena Dealership
- Mini: Mall of Georgia MINI
-
Mitsubishi:
Elder Mitsubishi -
Killeen -
Nissan:
Mike Rezi Nissan - Polaris: California Custom Trailers & Powersports
-
Porsche:
Jackie Cooper Imports -
Ram:
Taylor Chrysler Dodge Jeep Ram - Recreational Vehicles: Dodd RV of the Peninsula
-
Subaru:
Subaru of
Jacksonville -
Toyota:
Hendrick Toyota ofWilmington - Used Car Dealer: Dallas Lease Returns
-
Volkswagen : StreetVolkswagen ofAmarillo -
Volvo:
Smythe Volvo
A full list of winners can be found here.
Empowering Dealers to Optimize the Customer's Car-Buying Journey
As the largest dealership review platform in automotive,
Cars.com Dealer of the Year Award Methodology
The Cars.com Dealer of the Year Awards are presented annually to the top automotive dealers with 25 or more reviews based on the dealership's average star rating and the total number of reviews written about the dealership during the 2023 calendar year, as well as management response rate to those reviews.
1
Review statistics and winner selection is based on data from DealerRater, a leading reputation management and car-dealer review platform that is part of the
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