RingCentral Reimagines the Business Phone System with Real-Time AI
Adding AI for an immersive employee experience,
New RingEX AI capabilities include real-time call notes, conversation intelligence, AI writer and translator for messages, and generative AI search
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240325905515/en/
As part of the announcement,
- Replacing RingCentral MVP®, new RingEX™ with RingSense AI provides intelligence across phone calls, SMS, meetings, and messaging, including real-time call notes, messaging recap, and generative AI search across conversations.
- Purpose-built AI that enhances personal productivity and business collaboration, broadly infused across RingCentral’s suite, including RingEX™, RingCX™, RingSense for Sales, and RingCentral Events™, to boost efficiency and teamwork in every interaction.
With RingSense AI now embedded in RingEX, customers have a personal AI assistant to supercharge their productivity and transform everyday conversations into actionable insights. RingEX with RingSense AI reinvents the phone experience altogether, saving employees time on tedious manual tasks, while enabling them to optimize workflows and focus on more creative or strategic parts of their interactions.
“AI brings a shift from unifying communication modes and functionality to merging employee and customer experiences, and it’s exciting,” said
RingSense AI for RingEX
Unlike other solutions on the market that only offer AI for video and messaging,
- Real-time note-taking: Powers phone conversations with a personal AI assistant for real time note-taking, capture of outstanding questions, and action items.
- Powerful conversation intelligence: Delivers AI-generated distilled summaries, notes, action items, and recording highlights. Captures context of conversations, making engagements more personalized.
- Unread message recap: Provides AI-generated summaries of missed team messages in group chats for quick catch-up.
- AI writer and translator for messages: Writes polished chat messages, keeping the context of conversations, in the style and length users prefer. Accurately translates messages in Spanish, French, German, Chinese, or English.
- Generative AI search: Uses AI to search for information from conversations across phone, SMS, and voicemails – with AI search in email, meetings, and chat coming soon.
- Advanced meetings summaries and insights: Automatically generates video “highlight reels” and searchable text summaries of meetings. Also generates keyword based clips, transcripts, summaries, topic lists, replays by specific speakers.
“Historically, voice-driven data has been largely inaccessible at scale,” said
RingSense AI for RingEX is currently rolling out in preview among select customers. Further information on pricing and specifics will be available in the coming months. Sign up here.
While RingEX is the foundation of business communications for every employee across an organization, RingSense AI also infuses collaborative intelligence across teams to transform both employee and customer experiences. Built for specific use cases, RingSense AI is woven into the following solutions:
- RingCX, RingCentral’s native omnichannel contact center, enables businesses to truly understand what is going on with their customer relationships and boost agent performance.
- RingSense for Sales equips sales teams with actionable intelligence derived from customer interactions across calls, emails, contact center, and video meetings, seamlessly integrated with CRMs.
- RingCentral Events simplifies end-to-end event management for marketing teams with AI-powered capabilities for virtual, hybrid, and in-person events.
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View source version on businesswire.com: https://www.businesswire.com/news/home/20240325905515/en/
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