Vonage to Launch Enhanced Noise Cancellation
Boosts agent productivity and elevates customer experience with embedded AI for Vonage Contact Center
Through Krisp’s proprietary Voice AI technology, Vonage Enhanced Noise Cancellation is one of the only offerings on the market with noise cancellation fully embedded and available out of the box, eliminating the need for onsite developers or IT departments to manually integrate the technology. Users simply click to add the noise cancelling feature in the VCC dashboard. Unique to this feature is its ability to cancel noise and voices around agents and any inbound noise behind the caller, providing an exceptionally clear connection, and a better experience for all.
In addition to eliminating local and remote audio quality issues – including removal of background voices, fan sounds, pet sounds, acoustic echo, and more – Vonage Enhanced Noise Cancellation enables better recordings, and more accurately captures call data to deliver superior analytics by extracting more meaningful insights, such as customer behaviour and agent performance. This drives improved efficiency and customer support and overall better communication on the leading method of connecting agents and customers.
"The ongoing prevalence of voice in a world where consumers are connecting with businesses and their favourite brands from literally anywhere has driven a considerable demand for clear, concise and noise-free, two-way connections," said
“Audio quality is often a concern when it comes to a busy contact centre environment, and the addition of inbound noise from a caller can make the experience a challenging one,” said
“Customer communications with contact centres should only be focused on solving issues and extending services, and agents should not have concern or angst about the noises and other voices around them,” said
Vonage customer Champion Power Equipment, a global market leader in power generation equipment, relies on Vonage Enhanced Noise Cancellation to help its agents diagnose and triage inbound callers seeking service on equipment.
"At Champion Power Equipment, the Vonage Contact Center has been a game-changer in our customer support journey. The Enhanced Noise Cancellation feature’s remarkable effectiveness in minimising background noise has transformed the way our agents handle inbound calls, leading to quicker resolution and heightened customer satisfaction,” said Pedram Koukia, Customer Service Supervisor for
Koukia continued, “With a notable 20 percent decrease in call abandonment rates and a remarkable 25 percent increase in first-call issue resolution, Vonage has become an indispensable asset in our commitment to delivering seamless service and maintaining our reputation as a global leader in power generation equipment."
Vonage Enhanced Noise Cancellation is currently in beta and will be Generally Available in
About Vonage
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements.
Vonage is headquartered in
About Krisp
Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, noise cancellation, accent localization, and call transcription and summarization. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp has transcribed over 10 million calls and processes over 75 billion minutes of voice conversations every month, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes.
Learn more at www.krisp.ai
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Source: Vonage