Revenue and Diluted EPS Come in Ahead of Guidance
Raising Revenue and EPS Outlook for FYE25
AI-Powered Open Platform Resonating Well in the Market Driving Bundled SaaS Momentum
“The market today is looking to increase CX Automation, and
Q4 FYE 2024 Highlights
- Revenue: Up 12% year-over-year
- SaaS Revenue: Up ~28% year-over-year
- Recurring Revenue: 89% of software revenue recurring (up ~200bps year-over-year)
- Gross Margin: Up ~300bps year-over-year
- Free Cash Flow: Up 20% year-over-year for the full year
Highlander continued, “We expect our AI innovation to drive Bundled SaaS growth and free cash flow acceleration. For FYE 25, we are targeting a greater than 40% increase in free cash flow, to approximately
FYE 2025 Outlook
We are providing our non-GAAP outlook for the year ending
-
Revenue:
$930 million +/- 2%, reflecting 5% year-over-year growth (growth rate adjusted for divestiture) -
Diluted EPS:
$2.89 at the midpoint of our revenue guidance, reflecting 6% year-over-year growth
Our non-GAAP outlook for three months ending
-
Amortization of intangible assets of approximately
$4 million and$17 million , for the three months endingApril 30, 2024 and year endingJanuary 31, 2025 , respectively.
Our non-GAAP outlook for the three months ending
-
Stock-based compensation expenses are expected to be between approximately
$17 million and$19 million , and$70 million and$74 million , for the three months endingApril 30, 2024 and year endingJanuary 31, 2025 , respectively, assuming market prices for our common stock approximately consistent with current levels.
Our non-GAAP guidance does not include the potential impact of any in-process business acquisitions that may close after the date hereof, and, unless otherwise specified, reflects foreign currency exchange rates approximately consistent with current rates.
We are unable, without unreasonable efforts, to provide a reconciliation for other GAAP measures which are excluded from our non-GAAP outlook, including the impact of future business acquisitions or acquisition expenses, future restructuring expenses, and non-GAAP income tax adjustments due to the level of unpredictability and uncertainty associated with these items. For these same reasons, we are unable to assess the probable significance of these excluded items. While historical results may not be indicative of future results, actual amounts for the three months and year ended
Q4 Conference Call Information
We will conduct a conference call today at
About Non-GAAP Financial Measures
This press release and the accompanying tables include non-GAAP financial measures. For a description of these non-GAAP financial measures, including the reasons management uses each measure, and reconciliations of non-GAAP financial measures presented for completed periods to the most directly comparable financial measures prepared in accordance with GAAP, please see the tables below as well as "Supplemental Information About Non-GAAP Financial Measures and Operating Metrics" at the end of this press release.
About
Cautions About Forward-Looking Statements
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to
Table 1
Condensed Consolidated Statements of Operations (Unaudited) |
||||||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
||||||||||||
(in thousands, except per share data) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
||||||||
Revenue: |
|
|
|
|
|
|
|
|
||||||||
Recurring |
|
$ |
210,693 |
|
|
$ |
185,508 |
|
|
$ |
699,248 |
|
|
$ |
685,537 |
|
Nonrecurring |
|
|
54,416 |
|
|
|
50,739 |
|
|
|
211,139 |
|
|
|
216,708 |
|
Total revenue |
|
|
265,109 |
|
|
|
236,247 |
|
|
|
910,387 |
|
|
|
902,245 |
|
Cost of revenue: |
|
|
|
|
|
|
|
|
||||||||
Recurring |
|
|
44,775 |
|
|
|
41,633 |
|
|
|
162,868 |
|
|
|
162,347 |
|
Nonrecurring |
|
|
27,897 |
|
|
|
28,749 |
|
|
|
107,110 |
|
|
|
119,530 |
|
Amortization of acquired technology |
|
|
1,623 |
|
|
|
2,449 |
|
|
|
7,134 |
|
|
|
13,191 |
|
Total cost of revenue |
|
|
74,295 |
|
|
|
72,831 |
|
|
|
277,112 |
|
|
|
295,068 |
|
Gross profit |
|
|
190,814 |
|
|
|
163,416 |
|
|
|
633,275 |
|
|
|
607,177 |
|
Operating expenses: |
|
|
|
|
|
|
|
|
||||||||
Research and development, net |
|
|
35,881 |
|
|
|
32,800 |
|
|
|
133,804 |
|
|
|
130,644 |
|
Selling, general and administrative |
|
|
108,383 |
|
|
|
90,595 |
|
|
|
405,915 |
|
|
|
392,939 |
|
Amortization of other acquired intangible assets |
|
|
6,343 |
|
|
|
6,351 |
|
|
|
25,371 |
|
|
|
26,238 |
|
Total operating expenses |
|
|
150,607 |
|
|
|
129,746 |
|
|
|
565,090 |
|
|
|
549,821 |
|
Operating income |
|
|
40,207 |
|
|
|
33,670 |
|
|
|
68,185 |
|
|
|
57,356 |
|
Other income (expense), net: |
|
|
|
|
|
|
|
|
||||||||
Interest income |
|
|
1,504 |
|
|
|
1,559 |
|
|
|
6,944 |
|
|
|
3,301 |
|
Interest expense |
|
|
(2,340 |
) |
|
|
(2,366 |
) |
|
|
(10,334 |
) |
|
|
(7,877 |
) |
Other (expense) income, net |
|
|
(3,582 |
) |
|
|
(1,204 |
) |
|
|
(3,523 |
) |
|
|
1,982 |
|
Total other expense, net |
|
|
(4,418 |
) |
|
|
(2,011 |
) |
|
|
(6,913 |
) |
|
|
(2,594 |
) |
Income before provision for income taxes |
|
|
35,789 |
|
|
|
31,659 |
|
|
|
61,272 |
|
|
|
54,762 |
|
Provision for income taxes |
|
|
6,866 |
|
|
|
18,564 |
|
|
|
21,638 |
|
|
|
39,103 |
|
Net income |
|
|
28,923 |
|
|
|
13,095 |
|
|
|
39,634 |
|
|
|
15,659 |
|
Net income attributable to noncontrolling interests |
|
|
220 |
|
|
|
147 |
|
|
|
1,024 |
|
|
|
761 |
|
Net income attributable to |
|
|
28,703 |
|
|
|
12,948 |
|
|
|
38,610 |
|
|
|
14,898 |
|
Dividends on preferred stock |
|
|
(5,200 |
) |
|
|
(5,200 |
) |
|
|
(20,800 |
) |
|
|
(20,800 |
) |
Net income (loss) attributable to |
|
$ |
23,503 |
|
|
$ |
7,748 |
|
|
$ |
17,810 |
|
|
$ |
(5,902 |
) |
|
|
|
|
|
|
|
|
|
||||||||
Net income (loss) per common share attributable to |
|
|
|
|
|
|
|
|
||||||||
Basic |
|
$ |
0.37 |
|
|
$ |
0.12 |
|
|
$ |
0.28 |
|
|
$ |
(0.09 |
) |
Diluted |
|
$ |
0.37 |
|
|
$ |
0.12 |
|
|
$ |
0.28 |
|
|
$ |
(0.09 |
) |
|
|
|
|
|
|
|
|
|
||||||||
Weighted-average common shares outstanding: |
|
|
|
|
|
|
|
|
||||||||
Basic |
|
|
62,739 |
|
|
|
65,760 |
|
|
|
63,990 |
|
|
|
65,332 |
|
Diluted |
|
|
63,080 |
|
|
|
66,131 |
|
|
|
64,318 |
|
|
|
65,332 |
|
|
|
|
|
|
|
|
|
|
Table 2
GAAP to Non-GAAP SaaS Metrics (Unaudited) |
|||||||||||
SaaS Revenue |
|||||||||||
|
Three Months Ended
|
|
Year Ended
|
||||||||
(in thousands) |
2024 |
|
2023 |
|
2024 |
|
2023 |
||||
Bundled SaaS revenue - GAAP |
$ |
65,756 |
|
$ |
61,555 |
|
$ |
250,526 |
|
$ |
222,560 |
Unbundled SaaS revenue - GAAP |
|
102,832 |
|
|
69,579 |
|
|
264,302 |
|
|
221,645 |
SaaS revenue - GAAP |
|
168,588 |
|
|
131,134 |
|
|
514,828 |
|
|
444,205 |
|
|
|
|
|
|
|
|
||||
Estimated bundled SaaS revenue adjustments |
|
109 |
|
|
490 |
|
|
1,069 |
|
|
2,813 |
Estimated unbundled SaaS revenue adjustments |
|
— |
|
|
— |
|
|
— |
|
|
— |
Estimated SaaS revenue adjustments |
|
109 |
|
|
490 |
|
|
1,069 |
|
|
2,813 |
|
|
|
|
|
|
|
|
||||
Bundled SaaS revenue - non-GAAP |
|
65,865 |
|
|
62,045 |
|
|
251,595 |
|
|
225,373 |
Unbundled SaaS revenue - non-GAAP |
|
102,832 |
|
|
69,579 |
|
|
264,302 |
|
|
221,645 |
SaaS revenue - non-GAAP |
$ |
168,697 |
|
$ |
131,624 |
|
$ |
515,897 |
|
$ |
447,018 |
New SaaS ACV |
||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
||||||||
(in thousands) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
||||
New SaaS ACV |
|
$ |
25,444 |
|
$ |
23,875 |
|
$ |
93,282 |
|
$ |
102,053 |
New SaaS ACV - bundled SaaS component |
|
|
18,069 |
|
|
15,599 |
|
|
73,201 |
|
|
64,682 |
New SaaS ACV - unbundled SaaS component |
|
|
7,375 |
|
|
8,276 |
|
|
20,081 |
|
|
37,371 |
SaaS ARR |
||||||||||||
|
|
Three Months Ended
|
||||||||||
(in thousands) |
|
2024 |
|
2023 |
||||||||
SaaS ARR |
|
$ |
534,438 |
|
$ |
497,982 |
Table 3
Reconciliation of GAAP to Non-GAAP Measures (Unaudited) |
||||||||||||
Revenue |
||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
||||||||
(in thousands) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
||||
Recurring revenue - GAAP |
|
$ |
210,693 |
|
$ |
185,508 |
|
$ |
699,248 |
|
$ |
685,537 |
Nonrecurring revenue - GAAP |
|
|
54,416 |
|
|
50,739 |
|
|
211,139 |
|
|
216,708 |
Total GAAP revenue |
|
|
265,109 |
|
|
236,247 |
|
|
910,387 |
|
|
902,245 |
Recurring revenue adjustments |
|
|
111 |
|
|
504 |
|
|
1,100 |
|
|
3,002 |
Nonrecurring revenue adjustments |
|
|
— |
|
|
— |
|
|
— |
|
|
— |
Total revenue adjustments |
|
|
111 |
|
|
504 |
|
|
1,100 |
|
|
3,002 |
Recurring revenue - non-GAAP |
|
|
210,804 |
|
|
186,012 |
|
|
700,348 |
|
|
688,539 |
Nonrecurring revenue - non-GAAP |
|
|
54,416 |
|
|
50,739 |
|
|
211,139 |
|
|
216,708 |
Total non-GAAP revenue |
|
|
265,220 |
|
|
236,751 |
|
|
911,487 |
|
|
905,247 |
|
|
|
|
|
|
|
|
|
Gross Profit and Gross Margin |
||||||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
||||||||||||
(in thousands) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
||||||||
Recurring cost of revenues |
|
$ |
44,775 |
|
|
$ |
41,633 |
|
|
$ |
162,868 |
|
|
$ |
162,347 |
|
Nonrecurring cost of revenues |
|
|
27,897 |
|
|
|
28,749 |
|
|
|
107,110 |
|
|
|
119,530 |
|
Amortization of acquired technology |
|
|
1,623 |
|
|
|
2,449 |
|
|
|
7,134 |
|
|
|
13,191 |
|
Total GAAP cost of revenue |
|
|
74,295 |
|
|
|
72,831 |
|
|
|
277,112 |
|
|
|
295,068 |
|
GAAP gross profit |
|
|
190,814 |
|
|
|
163,416 |
|
|
|
633,275 |
|
|
|
607,177 |
|
GAAP gross margin |
|
|
72.0 |
% |
|
|
69.2 |
% |
|
|
69.6 |
% |
|
|
67.3 |
% |
Revenue adjustments |
|
|
111 |
|
|
|
504 |
|
|
|
1,100 |
|
|
|
3,002 |
|
Amortization of acquired technology |
|
|
1,623 |
|
|
|
2,449 |
|
|
|
7,134 |
|
|
|
13,191 |
|
Stock-based compensation expenses |
|
|
1,226 |
|
|
|
1,417 |
|
|
|
4,131 |
|
|
|
5,662 |
|
Acquisition and divestitures (benefit) expenses, net |
|
|
(236 |
) |
|
|
— |
|
|
|
117 |
|
|
|
176 |
|
Restructuring expenses |
|
|
4,665 |
|
|
|
1,478 |
|
|
|
6,112 |
|
|
|
2,447 |
|
Non-GAAP gross profit |
|
$ |
198,203 |
|
|
$ |
169,264 |
|
|
$ |
651,869 |
|
|
$ |
631,655 |
|
Non-GAAP gross margin |
|
|
74.7 |
% |
|
|
71.5 |
% |
|
|
71.5 |
% |
|
|
69.8 |
% |
|
|
|
|
|
|
|
|
|
Research and Development, net |
||||||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
||||||||||||
(in thousands) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
||||||||
GAAP research and development, net |
|
$ |
35,881 |
|
|
$ |
32,800 |
|
|
$ |
133,804 |
|
|
$ |
130,644 |
|
As a percentage of GAAP revenue |
|
|
13.5 |
% |
|
|
13.9 |
% |
|
|
14.7 |
% |
|
|
14.5 |
% |
Stock-based compensation expenses |
|
|
(3,100 |
) |
|
|
(2,205 |
) |
|
|
(11,918 |
) |
|
|
(12,576 |
) |
Acquisition and divestitures expenses, net |
|
|
(20 |
) |
|
|
— |
|
|
|
(116 |
) |
|
|
(198 |
) |
Restructuring expenses |
|
|
(2 |
) |
|
|
(1,458 |
) |
|
|
(318 |
) |
|
|
(2,104 |
) |
IT facilities and infrastructure realignment |
|
|
(28 |
) |
|
|
— |
|
|
|
(1,676 |
) |
|
|
— |
|
Other adjustments |
|
|
— |
|
|
|
(53 |
) |
|
|
— |
|
|
|
(120 |
) |
Non-GAAP research and development, net |
|
$ |
32,731 |
|
|
$ |
29,084 |
|
|
$ |
119,776 |
|
|
$ |
115,646 |
|
As a percentage of non-GAAP revenue |
|
|
12.3 |
% |
|
|
12.3 |
% |
|
|
13.1 |
% |
|
|
12.8 |
% |
Selling, General and Administrative Expenses |
||||||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
||||||||||||
(in thousands) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
||||||||
GAAP selling, general and administrative expenses |
|
$ |
108,383 |
|
|
$ |
90,595 |
|
|
$ |
405,915 |
|
|
$ |
392,939 |
|
As a percentage of GAAP revenue |
|
|
40.9 |
% |
|
|
38.3 |
% |
|
|
44.6 |
% |
|
|
43.6 |
% |
Stock-based compensation expenses |
|
|
(12,987 |
) |
|
|
(8,530 |
) |
|
|
(51,550 |
) |
|
|
(57,876 |
) |
Acquisition and divestitures (expenses) benefit, net(4) |
|
|
(10,072 |
) |
|
|
1,346 |
|
|
|
(15,743 |
) |
|
|
(1,315 |
) |
Restructuring expenses |
|
|
(1,243 |
) |
|
|
(2,990 |
) |
|
|
(4,580 |
) |
|
|
(10,797 |
) |
Separation expenses |
|
|
(169 |
) |
|
|
(174 |
) |
|
|
(774 |
) |
|
|
(1,316 |
) |
Accelerated lease costs |
|
|
(145 |
) |
|
|
(448 |
) |
|
|
(5,407 |
) |
|
|
(8,279 |
) |
IT facilities and infrastructure realignment |
|
|
(1,377 |
) |
|
|
(931 |
) |
|
|
(18,193 |
) |
|
|
(4,457 |
) |
Impairment charges |
|
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
(1,799 |
) |
Other adjustments |
|
|
(9 |
) |
|
|
(399 |
) |
|
|
(221 |
) |
|
|
(2,910 |
) |
Non-GAAP selling, general and administrative expenses |
|
$ |
82,381 |
|
|
$ |
78,469 |
|
|
$ |
309,447 |
|
|
$ |
304,190 |
|
As a percentage of non-GAAP revenue |
|
|
31.1 |
% |
|
|
33.1 |
% |
|
|
33.9 |
% |
|
|
33.6 |
% |
|
|
|
|
|
|
|
|
|
Operating Income and Operating Margin |
||||||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
||||||||||||
(in thousands) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
||||||||
GAAP operating income |
|
$ |
40,207 |
|
|
$ |
33,670 |
|
|
$ |
68,185 |
|
|
$ |
57,356 |
|
GAAP operating margin |
|
|
15.2 |
% |
|
|
14.3 |
% |
|
|
7.5 |
% |
|
|
6.4 |
% |
Revenue adjustments |
|
|
111 |
|
|
|
504 |
|
|
|
1,100 |
|
|
|
3,002 |
|
Amortization of acquired technology |
|
|
1,623 |
|
|
|
2,449 |
|
|
|
7,134 |
|
|
|
13,191 |
|
Amortization of other acquired intangible assets |
|
|
6,343 |
|
|
|
6,351 |
|
|
|
25,371 |
|
|
|
26,238 |
|
Stock-based compensation expenses |
|
|
17,313 |
|
|
|
12,152 |
|
|
|
67,599 |
|
|
|
76,114 |
|
Acquisition and divestitures expenses (benefit), net(4) |
|
|
9,856 |
|
|
|
(1,346 |
) |
|
|
15,976 |
|
|
|
1,689 |
|
Restructuring expenses |
|
|
5,910 |
|
|
|
5,926 |
|
|
|
11,010 |
|
|
|
15,348 |
|
Separation expenses |
|
|
169 |
|
|
|
174 |
|
|
|
774 |
|
|
|
1,316 |
|
Accelerated lease costs |
|
|
145 |
|
|
|
448 |
|
|
|
5,407 |
|
|
|
8,279 |
|
IT facilities and infrastructure realignment |
|
|
1,405 |
|
|
|
931 |
|
|
|
19,869 |
|
|
|
4,457 |
|
Impairment charges |
|
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
1,799 |
|
Other adjustments |
|
|
9 |
|
|
|
452 |
|
|
|
221 |
|
|
|
3,030 |
|
Non-GAAP operating income |
|
$ |
83,091 |
|
|
$ |
61,711 |
|
|
$ |
222,646 |
|
|
$ |
211,819 |
|
Non-GAAP operating margin |
|
|
31.3 |
% |
|
|
26.1 |
% |
|
|
24.4 |
% |
|
|
23.4 |
% |
|
|
|
|
|
|
|
|
|
Other Expense, Net |
||||||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
||||||||||||
(in thousands) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
||||||||
GAAP other expense, net |
|
$ |
(4,418 |
) |
|
$ |
(2,011 |
) |
|
$ |
(6,913 |
) |
|
$ |
(2,594 |
) |
Losses on early retirements of debt |
|
|
— |
|
|
|
— |
|
|
|
237 |
|
|
|
— |
|
Acquisition and divestitures benefit, net |
|
|
— |
|
|
|
— |
|
|
|
(156 |
) |
|
|
— |
|
Separation expenses |
|
|
5,072 |
|
|
|
1,251 |
|
|
|
4,840 |
|
|
|
1,251 |
|
Non-GAAP other income (expense), net(1) |
|
$ |
654 |
|
|
$ |
(760 |
) |
|
$ |
(1,992 |
) |
|
$ |
(1,343 |
) |
Provision for Income Taxes |
||||||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
||||||||||||
(in thousands) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
||||||||
GAAP provision for income taxes |
|
$ |
6,866 |
|
|
$ |
18,564 |
|
|
$ |
21,638 |
|
|
$ |
39,103 |
|
GAAP effective income tax rate |
|
|
19.2 |
% |
|
|
58.6 |
% |
|
|
35.3 |
% |
|
|
71.4 |
% |
Non-GAAP income tax adjustments |
|
|
(800 |
) |
|
|
(14,723 |
) |
|
|
(3,586 |
) |
|
|
(19,927 |
) |
Non-GAAP provision for income taxes |
|
$ |
6,066 |
|
|
$ |
3,841 |
|
|
$ |
18,052 |
|
|
$ |
19,176 |
|
Non-GAAP effective income tax rate |
|
|
7.2 |
% |
|
|
6.3 |
% |
|
|
8.2 |
% |
|
|
9.1 |
% |
|
|
|
|
|
|
|
|
|
Net Income (Loss) Attributable to |
||||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
||||||||||
(in thousands) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
||||||
GAAP net income (loss) attributable to |
|
$ |
23,503 |
|
$ |
7,748 |
|
|
$ |
17,810 |
|
$ |
(5,902 |
) |
Revenue adjustments |
|
|
111 |
|
|
504 |
|
|
|
1,100 |
|
|
3,002 |
|
Amortization of acquired technology |
|
|
1,623 |
|
|
2,449 |
|
|
|
7,134 |
|
|
13,191 |
|
Amortization of other acquired intangible assets |
|
|
6,343 |
|
|
6,351 |
|
|
|
25,371 |
|
|
26,238 |
|
Stock-based compensation expenses |
|
|
17,313 |
|
|
12,152 |
|
|
|
67,599 |
|
|
76,114 |
|
Losses on early retirements of debt |
|
|
— |
|
|
— |
|
|
|
237 |
|
|
— |
|
Acquisition and divestitures expenses (benefit), net(4) |
|
|
9,856 |
|
|
(1,346 |
) |
|
|
15,820 |
|
|
1,689 |
|
Restructuring expenses |
|
|
5,911 |
|
|
5,926 |
|
|
|
11,011 |
|
|
15,348 |
|
Separation expenses |
|
|
5,241 |
|
|
1,425 |
|
|
|
5,614 |
|
|
2,567 |
|
Accelerated lease costs |
|
|
145 |
|
|
448 |
|
|
|
5,407 |
|
|
8,279 |
|
IT facilities and infrastructure realignment |
|
|
1,405 |
|
|
931 |
|
|
|
19,869 |
|
|
4,457 |
|
Impairment charges |
|
|
— |
|
|
— |
|
|
|
— |
|
|
1,799 |
|
Other adjustments |
|
|
9 |
|
|
452 |
|
|
|
221 |
|
|
3,030 |
|
Non-GAAP tax adjustments |
|
|
800 |
|
|
14,723 |
|
|
|
3,586 |
|
|
19,927 |
|
Dividends, reversed due to assumed conversion of preferred stock(3) |
|
|
5,200 |
|
|
5,200 |
|
|
|
20,800 |
|
|
20,800 |
|
Total adjustments |
|
|
53,957 |
|
|
49,215 |
|
|
|
183,769 |
|
|
196,441 |
|
Non-GAAP net income attributable to |
|
$ |
77,460 |
|
$ |
56,963 |
|
|
$ |
201,579 |
|
$ |
190,539 |
|
|
|
|
|
|
|
|
|
|
Diluted Net Income (Loss) Per Common Share Attributable to |
|||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
|||||||||
(in thousands, except per share data) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
|||||
GAAP diluted net income (loss) per common share attributable to |
|
$ |
0.37 |
|
$ |
0.12 |
|
$ |
0.28 |
|
$ |
(0.09 |
) |
Non-GAAP diluted net income per common share attributable to |
|
$ |
1.07 |
|
$ |
0.75 |
|
$ |
2.73 |
|
$ |
2.52 |
|
|
|
|
|
|
|
|
|
|
|||||
GAAP weighted-average shares used in computing diluted net income (loss) per common share attributable to |
|
|
63,080 |
|
|
66,131 |
|
|
64,318 |
|
|
65,332 |
|
Additional weighted-average shares applicable to non-GAAP diluted net income per common share attributable to |
|
|
9,478 |
|
|
9,478 |
|
|
9,478 |
|
|
10,235 |
|
Non-GAAP diluted weighted-average shares used in computing net income per common share attributable to |
|
|
72,558 |
|
|
75,609 |
|
|
73,796 |
|
|
75,567 |
|
GAAP Net Income to Adjusted EBITDA |
||||||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
||||||||||||
(in thousands) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
||||||||
GAAP net income |
|
$ |
28,923 |
|
|
$ |
13,095 |
|
|
$ |
39,634 |
|
|
$ |
15,659 |
|
As a percentage of GAAP revenue |
|
|
10.9 |
% |
|
|
5.5 |
% |
|
|
4.4 |
% |
|
|
1.7 |
% |
Provision for income taxes |
|
|
6,866 |
|
|
|
18,564 |
|
|
|
21,638 |
|
|
|
39,103 |
|
Other expense, net |
|
|
4,418 |
|
|
|
2,011 |
|
|
|
6,913 |
|
|
|
2,594 |
|
Depreciation and amortization(2) |
|
|
13,576 |
|
|
|
15,134 |
|
|
|
68,970 |
|
|
|
65,333 |
|
Revenue adjustments |
|
|
111 |
|
|
|
504 |
|
|
|
1,100 |
|
|
|
3,002 |
|
Stock-based compensation expenses |
|
|
17,313 |
|
|
|
12,152 |
|
|
|
67,599 |
|
|
|
76,114 |
|
Acquisition and divestitures expenses (benefit), net(4) |
|
|
9,851 |
|
|
|
(1,346 |
) |
|
|
15,971 |
|
|
|
1,689 |
|
Restructuring expenses |
|
|
5,914 |
|
|
|
5,849 |
|
|
|
10,921 |
|
|
|
14,939 |
|
Separation expenses |
|
|
169 |
|
|
|
174 |
|
|
|
774 |
|
|
|
1,316 |
|
Accelerated lease costs |
|
|
145 |
|
|
|
448 |
|
|
|
5,407 |
|
|
|
8,279 |
|
IT facilities and infrastructure realignment |
|
|
1,405 |
|
|
|
931 |
|
|
|
8,062 |
|
|
|
4,457 |
|
Impairment charges |
|
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
1,799 |
|
Other adjustments |
|
|
9 |
|
|
|
452 |
|
|
|
221 |
|
|
|
3,030 |
|
Adjusted EBITDA |
|
$ |
88,700 |
|
|
$ |
67,968 |
|
|
$ |
247,210 |
|
|
$ |
237,314 |
|
As a percentage of non-GAAP revenue |
|
|
33.4 |
% |
|
|
28.7 |
% |
|
|
27.1 |
% |
|
|
26.2 |
% |
Gross Debt to Net Debt |
||||||
(in thousands) |
|
2024 |
|
2023 |
||
Long-term debt |
|
$ |
410,965 |
|
$ |
408,908 |
Unamortized debt discounts and issuance costs |
|
|
4,035 |
|
|
6,092 |
Gross debt |
|
|
415,000 |
|
|
415,000 |
Less: |
|
|
|
|
||
Cash and cash equivalents |
|
|
241,400 |
|
|
282,099 |
Restricted cash and cash equivalents, and restricted bank time deposits |
|
|
1,269 |
|
|
300 |
Short-term investments |
|
|
686 |
|
|
697 |
Net debt, excluding long-term restricted cash, cash equivalents, time deposits, and investments |
|
|
171,645 |
|
|
131,904 |
Long-term restricted cash, cash equivalents, time deposits, and investments |
|
|
181 |
|
|
287 |
Net debt, including long-term restricted cash, cash equivalents, time deposits, and investments |
|
$ |
171,464 |
|
$ |
131,617 |
(1) For the three months ended
(2) Adjusted for financing fee amortization.
(3) EPS calculation includes the more dilutive of either preferred stock dividends or conversion of preferred stock shares. Conversion of the outstanding preferred shares was more dilutive in the three months and year ended
(4) For the three months and year ended |
Table 4
Quarterly Revenue of Divested Quality Managed Service Offering ("Divested Offering") Reconciliation of Non-GAAP Divestiture Revenue (Unaudited) |
|||||||||||||||
|
|
Three Months Ended |
|
Year Ended |
|||||||||||
(in thousands) |
|
2023 |
|
2023 |
|
2023 |
|
2024 |
|
2024 |
|||||
Total GAAP revenue |
|
$ |
216,566 |
|
$ |
210,165 |
|
$ |
218,547 |
|
$ |
265,109 |
|
$ |
910,387 |
Revenue from divested offering |
|
|
6,759 |
|
|
6,429 |
|
|
6,114 |
|
$ |
5,946 |
|
|
25,248 |
Total GAAP revenue without divested offering |
|
$ |
209,807 |
|
$ |
203,736 |
|
$ |
212,433 |
|
$ |
259,163 |
|
$ |
885,139 |
|
|
|
|
|
|
|
|
|
|
|
|||||
Total non-GAAP revenue |
|
$ |
217,193 |
|
$ |
210,407 |
|
$ |
218,667 |
|
$ |
265,220 |
|
$ |
911,487 |
Revenue from divested offering |
|
|
6,759 |
|
|
6,429 |
|
|
6,114 |
|
|
5,946 |
|
|
25,248 |
Total non-GAAP revenue without divested offering |
|
$ |
210,434 |
|
$ |
203,978 |
|
$ |
212,553 |
|
$ |
259,274 |
|
$ |
886,239 |
On
Table 5
GAAP to Non-GAAP Recurring and Nonrecurring Revenue and Gross Profit (Unaudited) |
||||||||||||
Recurring and Nonrecurring Revenue |
||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
||||||||
(in thousands) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
||||
Recurring revenue - GAAP |
|
$ |
210,693 |
|
$ |
185,508 |
|
$ |
699,248 |
|
$ |
685,537 |
SaaS revenue - GAAP |
|
|
168,588 |
|
|
131,134 |
|
|
514,828 |
|
|
444,205 |
Optional managed services revenue - GAAP |
|
|
10,846 |
|
|
14,261 |
|
|
47,718 |
|
|
61,388 |
Support revenue - GAAP |
|
|
31,259 |
|
|
40,113 |
|
|
136,702 |
|
|
179,944 |
Nonrecurring revenue - GAAP |
|
|
54,416 |
|
|
50,739 |
|
|
211,139 |
|
|
216,708 |
Perpetual revenue - GAAP |
|
|
25,750 |
|
|
28,138 |
|
|
99,853 |
|
|
116,611 |
Professional services and other revenue - GAAP |
|
|
28,666 |
|
|
22,601 |
|
|
111,286 |
|
|
100,097 |
Total revenue - GAAP |
|
|
265,109 |
|
|
236,247 |
|
|
910,387 |
|
|
902,245 |
|
|
|
|
|
|
|
|
|
||||
Estimated recurring revenue adjustments |
|
|
111 |
|
|
504 |
|
|
1,100 |
|
|
3,002 |
Estimated SaaS revenue adjustments |
|
|
109 |
|
|
490 |
|
|
1,069 |
|
|
2,813 |
Estimated optional managed services revenue |
|
|
2 |
|
|
14 |
|
|
31 |
|
|
175 |
Estimated support revenue adjustments |
|
|
— |
|
|
— |
|
|
— |
|
|
14 |
Estimated nonrecurring revenue adjustments |
|
|
— |
|
|
— |
|
|
— |
|
|
— |
Estimated perpetual revenue adjustments |
|
|
— |
|
|
— |
|
|
— |
|
|
— |
Estimated professional services and other revenue adjustments |
|
|
— |
|
|
— |
|
|
— |
|
|
— |
Total estimated revenue adjustments |
|
|
111 |
|
|
504 |
|
|
1,100 |
|
|
3,002 |
|
|
|
|
|
|
|
|
|
||||
Recurring revenue - non-GAAP |
|
|
210,804 |
|
|
186,012 |
|
|
700,348 |
|
|
688,539 |
SaaS revenue - non-GAAP |
|
|
168,697 |
|
|
131,624 |
|
|
515,897 |
|
|
447,018 |
Optional managed services revenue - non-GAAP |
|
|
10,848 |
|
|
14,275 |
|
|
47,749 |
|
|
61,563 |
Support revenue - non-GAAP |
|
|
31,259 |
|
|
40,113 |
|
|
136,702 |
|
|
179,958 |
Nonrecurring revenue - non-GAAP |
|
|
54,416 |
|
|
50,739 |
|
|
211,139 |
|
|
216,708 |
Perpetual revenue - non-GAAP |
|
|
25,750 |
|
|
28,138 |
|
|
99,853 |
|
|
116,611 |
Professional services and other revenue - non-GAAP |
|
|
28,666 |
|
|
22,601 |
|
|
111,286 |
|
|
100,097 |
Total revenue - non-GAAP |
|
$ |
265,220 |
|
$ |
236,751 |
|
$ |
911,487 |
|
$ |
905,247 |
Recurring Gross Profit |
||||||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
||||||||||||
(in thousands) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
||||||||
GAAP recurring revenue |
|
$ |
210,693 |
|
|
$ |
185,508 |
|
|
$ |
699,248 |
|
|
$ |
685,537 |
|
GAAP recurring cost of revenues |
|
|
44,775 |
|
|
|
41,633 |
|
|
|
162,868 |
|
|
|
162,347 |
|
GAAP recurring gross profit |
|
|
165,918 |
|
|
|
143,875 |
|
|
|
536,380 |
|
|
|
523,190 |
|
GAAP recurring gross margin |
|
|
78.7 |
% |
|
|
77.6 |
% |
|
|
76.7 |
% |
|
|
76.3 |
% |
|
|
|
|
|
|
|
|
|
||||||||
Recurring revenue adjustments |
|
|
111 |
|
|
|
504 |
|
|
|
1,100 |
|
|
|
3,002 |
|
Recurring stock-based compensation expenses |
|
|
609 |
|
|
|
669 |
|
|
|
2,114 |
|
|
|
2,856 |
|
Recurring acquisition and divestitures (benefit) expenses, net |
|
|
(236 |
) |
|
|
— |
|
|
|
117 |
|
|
|
22 |
|
Recurring restructuring expenses |
|
|
4,076 |
|
|
|
677 |
|
|
|
5,009 |
|
|
|
1,265 |
|
Non-GAAP recurring gross profit |
|
$ |
170,478 |
|
|
$ |
145,725 |
|
|
$ |
544,720 |
|
|
$ |
530,335 |
|
Non-GAAP recurring gross margin |
|
|
80.9 |
% |
|
|
78.3 |
% |
|
|
77.8 |
% |
|
|
77.0 |
% |
|
|
|
|
|
|
|
|
|
Nonrecurring Gross Profit |
||||||||||||||||
|
|
Three Months Ended
|
|
Year Ended
|
||||||||||||
(in thousands) |
|
2024 |
|
2023 |
|
2024 |
|
2023 |
||||||||
GAAP nonrecurring revenue |
|
$ |
54,416 |
|
|
$ |
50,739 |
|
|
$ |
211,139 |
|
|
$ |
216,708 |
|
GAAP nonrecurring cost of revenues |
|
|
27,897 |
|
|
|
28,749 |
|
|
|
107,110 |
|
|
|
119,530 |
|
GAAP nonrecurring gross profit |
|
|
26,519 |
|
|
|
21,990 |
|
|
|
104,029 |
|
|
|
97,178 |
|
GAAP nonrecurring gross margin |
|
|
48.7 |
% |
|
|
43.3 |
% |
|
|
49.3 |
% |
|
|
44.8 |
% |
|
|
|
|
|
|
|
|
|
||||||||
Nonrecurring revenue adjustments |
|
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
— |
|
Nonrecurring stock-based compensation expenses |
|
|
617 |
|
|
|
748 |
|
|
|
2,017 |
|
|
|
2,806 |
|
Nonrecurring acquisition and divestitures expenses, net |
|
|
— |
|
|
|
— |
|
|
|
— |
|
|
|
154 |
|
Nonrecurring restructuring expenses |
|
|
589 |
|
|
|
801 |
|
|
|
1,103 |
|
|
|
1,182 |
|
Non-GAAP nonrecurring gross profit |
|
$ |
27,725 |
|
|
$ |
23,539 |
|
|
$ |
107,149 |
|
|
$ |
101,320 |
|
Non-GAAP nonrecurring gross margin |
|
|
51.0 |
% |
|
|
46.4 |
% |
|
|
50.7 |
% |
|
|
46.8 |
% |
Table 6
Calculation of Change in Revenue on a Constant Currency Basis (Unaudited) |
||||||||||||||||
|
|
GAAP Revenue(2) |
|
Non-GAAP Revenue(3) |
||||||||||||
(in thousands, except percentages) |
|
Three Months
|
|
Year
|
|
Three Months Ended |
|
Year
|
||||||||
Revenue for the three months and year ended |
|
$ |
236,247 |
|
|
$ |
902,245 |
|
|
$ |
236,751 |
|
|
$ |
905,247 |
|
Revenue for the three months and year ended |
|
$ |
265,109 |
|
|
$ |
910,387 |
|
|
$ |
265,220 |
|
|
$ |
911,487 |
|
Revenue for the three months and year ended |
|
$ |
264,000 |
|
|
$ |
910,000 |
|
|
$ |
264,000 |
|
|
$ |
911,000 |
|
Reported period-over-period revenue change |
|
|
12.2 |
% |
|
|
0.9 |
% |
|
|
12.0 |
% |
|
|
0.7 |
% |
% impact from change in foreign currency exchange rates |
|
|
(0.5 |
)% |
|
|
— |
% |
|
|
(0.5 |
)% |
|
|
(0.1 |
)% |
Constant currency period-over-period revenue change |
|
|
11.7 |
% |
|
|
0.9 |
% |
|
|
11.5 |
% |
|
|
0.6 |
% |
(1) Revenue for the three months and year ended
(2) GAAP revenue denominated in non-
(3) Non-GAAP revenue denominated in non- |
For further information see "Supplemental Information About Constant Currency" at the end of this press release.
Table 7
Condensed Consolidated Balance Sheets (Unaudited) |
||||||||
|
|
|
||||||
(in thousands, except share and per share data) |
|
2024 |
|
2023 |
||||
Assets |
|
|
|
|
||||
Current Assets: |
|
|
|
|
||||
Cash and cash equivalents |
|
$ |
241,400 |
|
|
$ |
282,099 |
|
Short-term investments |
|
|
686 |
|
|
|
697 |
|
Accounts receivable, net of allowance for credit losses of |
|
|
190,461 |
|
|
|
188,414 |
|
Contract assets, net |
|
|
66,913 |
|
|
|
60,444 |
|
Inventories |
|
|
14,209 |
|
|
|
12,628 |
|
Prepaid expenses and other current assets |
|
|
59,505 |
|
|
|
75,374 |
|
Total current assets |
|
|
573,174 |
|
|
|
619,656 |
|
Property and equipment, net |
|
|
47,704 |
|
|
|
64,810 |
|
Operating lease right-of-use assets |
|
|
30,118 |
|
|
|
37,649 |
|
|
|
|
1,352,715 |
|
|
|
1,347,213 |
|
Intangible assets, net |
|
|
57,466 |
|
|
|
85,272 |
|
Long-term deferred income taxes |
|
|
25,697 |
|
|
|
10,719 |
|
Other assets |
|
|
139,550 |
|
|
|
148,282 |
|
Total assets |
|
$ |
2,226,424 |
|
|
$ |
2,313,601 |
|
|
|
|
|
|
||||
Liabilities, Temporary Equity, and Stockholders' Equity |
|
|
|
|
||||
Current Liabilities: |
|
|
|
|
||||
Accounts payable |
|
$ |
26,301 |
|
|
$ |
43,631 |
|
Accrued expenses and other current liabilities |
|
|
137,433 |
|
|
|
155,944 |
|
Contract liabilities |
|
|
254,437 |
|
|
|
271,476 |
|
Total current liabilities |
|
|
418,171 |
|
|
|
471,051 |
|
Long-term debt |
|
|
410,965 |
|
|
|
408,908 |
|
Long-term contract liabilities |
|
|
10,581 |
|
|
|
18,047 |
|
Operating lease liabilities |
|
|
32,100 |
|
|
|
40,744 |
|
Long-term deferred income taxes |
|
|
9,555 |
|
|
|
11,749 |
|
Other liabilities |
|
|
76,065 |
|
|
|
68,632 |
|
Total liabilities |
|
|
957,437 |
|
|
|
1,019,131 |
|
Commitments and Contingencies |
|
|
|
|
||||
Temporary Equity: |
|
|
|
|
||||
Preferred Stock — |
|
|
|
|
||||
Series A Preferred Stock; 200,000 shares issued and outstanding at |
|
|
200,628 |
|
|
|
200,628 |
|
Series B Preferred Stock; 200,000 shares issued and outstanding at |
|
|
235,693 |
|
|
|
235,693 |
|
Total temporary equity |
|
|
436,321 |
|
|
|
436,321 |
|
Stockholders' Equity: |
|
|
|
|
||||
Common stock — |
|
|
63 |
|
|
|
65 |
|
Additional paid-in capital |
|
|
979,671 |
|
|
|
1,055,157 |
|
Accumulated deficit |
|
|
(6,723 |
) |
|
|
(45,333 |
) |
Accumulated other comprehensive loss |
|
|
(142,962 |
) |
|
|
(154,099 |
) |
|
|
|
830,049 |
|
|
|
855,790 |
|
Noncontrolling interests |
|
|
2,617 |
|
|
|
2,359 |
|
Total stockholders' equity |
|
|
832,666 |
|
|
|
858,149 |
|
Total liabilities, temporary equity, and stockholders' equity |
|
$ |
2,226,424 |
|
|
$ |
2,313,601 |
|
Table 8
Condensed Consolidated Statements of Cash Flows (Unaudited) |
||||||||
|
|
Year Ended |
||||||
(in thousands) |
|
2024 |
|
2023 |
||||
Cash flows from operating activities: |
|
|
|
|
||||
Net income |
|
$ |
39,634 |
|
|
$ |
15,659 |
|
Adjustments to reconcile net income to net cash provided by operating activities: |
|
|
|
|
||||
Depreciation and amortization |
|
|
71,485 |
|
|
|
67,960 |
|
Provision for credit losses |
|
|
2,162 |
|
|
|
629 |
|
Stock-based compensation, excluding cash-settled awards |
|
|
67,622 |
|
|
|
76,051 |
|
Benefit from deferred income taxes |
|
|
(17,639 |
) |
|
|
(9,544 |
) |
Losses on early retirements of debt |
|
|
237 |
|
|
|
— |
|
Net losses on divested businesses |
|
|
9,541 |
|
|
|
— |
|
Other non-cash items, net |
|
|
5,347 |
|
|
|
9,652 |
|
Changes in operating assets and liabilities, net of effects of business combinations and divestitures: |
|
|
|
|
||||
Accounts receivable |
|
|
(9,409 |
) |
|
|
3,060 |
|
Contract assets |
|
|
(6,351 |
) |
|
|
(18,762 |
) |
Inventories |
|
|
(1,812 |
) |
|
|
(7,753 |
) |
Prepaid expenses and other assets |
|
|
35,027 |
|
|
|
(44,247 |
) |
Accounts payable and accrued expenses |
|
|
(25,343 |
) |
|
|
6,394 |
|
Contract liabilities |
|
|
(26,068 |
) |
|
|
5,395 |
|
Other liabilities |
|
|
13,762 |
|
|
|
40,852 |
|
Other, net |
|
|
(7,553 |
) |
|
|
(5,530 |
) |
Net cash provided by operating activities |
|
|
150,642 |
|
|
|
139,816 |
|
|
|
|
|
|
||||
Cash flows from investing activities: |
|
|
|
|
||||
Cash paid for business combinations, including adjustments, net of cash acquired |
|
|
(3,997 |
) |
|
|
(21,928 |
) |
Divestitures, net of cash divested |
|
|
(6,278 |
) |
|
|
— |
|
Purchases of property and equipment |
|
|
(16,114 |
) |
|
|
(27,950 |
) |
Purchases of investments |
|
|
(4,094 |
) |
|
|
(10,627 |
) |
Maturities and sales of investments |
|
|
4,083 |
|
|
|
10,709 |
|
Cash paid for capitalized software development costs |
|
|
(9,623 |
) |
|
|
(7,595 |
) |
Other investing activities |
|
|
(1,356 |
) |
|
|
808 |
|
Net cash used in investing activities |
|
|
(37,379 |
) |
|
|
(56,583 |
) |
|
|
|
|
|
||||
Cash flows from financing activities: |
|
|
|
|
||||
Proceeds from borrowings |
|
|
100,000 |
|
|
|
— |
|
Repayments of borrowings and other financing obligations |
|
|
(103,084 |
) |
|
|
(3,658 |
) |
Payments of equity issuance, debt issuance, and other debt-related costs |
|
|
(232 |
) |
|
|
(224 |
) |
Distributions paid to noncontrolling interest |
|
|
(766 |
) |
|
|
(787 |
) |
Purchases of treasury stock and common stock for retirement |
|
|
(124,290 |
) |
|
|
(128,985 |
) |
Preferred stock dividend payments |
|
|
(20,800 |
) |
|
|
(20,800 |
) |
Payments of contingent consideration for business combinations (financing portion) and other financing activities |
|
|
(4,182 |
) |
|
|
(3,453 |
) |
Net cash used in financing activities |
|
|
(153,354 |
) |
|
|
(157,907 |
) |
Foreign currency effects on cash, cash equivalents, restricted cash, and restricted cash equivalents |
|
|
599 |
|
|
|
(2,033 |
) |
Net decrease in cash, cash equivalents, restricted cash, and restricted cash equivalents |
|
|
(39,492 |
) |
|
|
(76,707 |
) |
Cash, cash equivalents, restricted cash, and restricted cash equivalents, beginning of year |
|
|
282,161 |
|
|
|
358,868 |
|
Cash, cash equivalents, restricted cash, and restricted cash equivalents, end of year |
|
$ |
242,669 |
|
|
$ |
282,161 |
|
|
|
|
|
|
||||
Reconciliation of cash, cash equivalents, restricted cash, and restricted cash equivalents at end of year to the consolidated balance sheets: |
|
|
|
|
||||
Cash and cash equivalents |
|
$ |
241,400 |
|
|
$ |
282,099 |
|
Restricted cash and cash equivalents included in prepaid expenses and other current assets |
|
|
1,269 |
|
|
|
5 |
|
Restricted cash and cash equivalents included in other assets |
|
|
— |
|
|
|
57 |
|
Total cash, cash equivalents, restricted cash, and restricted cash equivalents |
|
$ |
242,669 |
|
|
$ |
282,161 |
|
Supplemental Information About Non-GAAP Financial Measures and Operating Metrics
This press release contains non-GAAP financial measures, consisting of non-GAAP revenue, non-GAAP recurring revenue, non-GAAP nonrecurring revenue, non-GAAP perpetual revenue, non-GAAP support revenue, non-GAAP professional services revenue, non-GAAP SaaS revenue, non-GAAP bundled SaaS revenue, non-GAAP unbundled SaaS revenue, non-GAAP optional managed services revenue, non-GAAP revenue from divested manual quality managed services, non-GAAP recurring gross profit and gross margins, non-GAAP nonrecurring gross profit and gross margins, non-GAAP gross profit and gross margins, non-GAAP research and development, net, non-GAAP selling, general and administrative expenses, non-GAAP operating income and operating margins, non-GAAP other income (expense), net, non-GAAP provision for (benefit from) income taxes and non-GAAP effective income tax rate, non-GAAP net income (loss) attributable to
We believe these non-GAAP financial measures, used in conjunction with the corresponding GAAP measures, provide investors with useful supplemental information about the financial performance of our business by:
- facilitating the comparison of our financial results and business trends between periods, by excluding certain items that either can vary significantly in amount and frequency, are based upon subjective assumptions, or in certain cases are unplanned for or difficult to forecast,
- facilitating the comparison of our financial results and business trends with other technology companies who publish similar non-GAAP measures, and
- allowing investors to see and understand key supplementary metrics used by our management to run our business, including for budgeting and forecasting, resource allocation, and compensation matters.
We also make these non-GAAP financial measures available because a number of our investors have informed us that they find this supplemental information useful.
Non-GAAP financial measures should not be considered in isolation, as substitutes for, or superior to, comparable GAAP financial measures. The non-GAAP financial measures we present have limitations in that they do not reflect all of the amounts associated with our results of operations as determined in accordance with GAAP, and these non-GAAP financial measures should only be used to evaluate our results of operations in conjunction with the corresponding GAAP financial measures. These non-GAAP financial measures do not represent discretionary cash available to us to invest in the growth of our business, and we may in the future incur expenses similar to or in addition to the adjustments made in these non-GAAP financial measures. Other companies may calculate similar non-GAAP financial measures differently than we do, limiting their usefulness as comparative measures.
Our non-GAAP financial measures are calculated by making the following adjustments to our GAAP financial measures:
Revenue adjustments. For acquisitions completed prior to
Amortization of acquired technology and other acquired intangible assets. When we acquire an entity, we are required under GAAP to record the fair values of the intangible assets of the acquired entity and amortize those assets over their useful lives. We exclude the amortization of acquired intangible assets, including acquired technology, from our non-GAAP financial measures because they are inconsistent in amount and frequency and are significantly impacted by the timing and size of acquisitions. We also exclude these amounts to provide easier comparability of pre- and post-acquisition operating results.
Stock-based compensation expenses. We exclude stock-based compensation expenses related to restricted stock unit and performance stock unit awards, stock bonus programs, bonus share programs, and other stock-based awards from our non-GAAP financial measures. We evaluate our performance both with and without these measures because stock-based compensation is typically a non-cash expense and can vary significantly over time based on the timing, size and nature of awards granted, and is influenced in part by certain factors which are generally beyond our control, such as the volatility of the price of our common stock. In addition, measurement of stock-based compensation is subject to varying valuation methodologies and subjective assumptions, and therefore we believe that excluding stock-based compensation from our non-GAAP financial measures allows for meaningful comparisons of our current operating results to our historical operating results and to other companies in our industry.
Losses on early retirements of debt. We exclude from our non-GAAP financial measures losses on early retirements of debt attributable to refinancing or repaying our debt because we believe they are not reflective of our ongoing operations.
Acquisition and divestitures expenses (benefit), net. In connection with acquisition activity (including with respect to acquisitions that are not consummated), we incur expenses (benefits), including legal, accounting, and other professional fees, integration costs, changes in the fair value of contingent consideration obligations, and other costs. Integration costs may consist of information technology expenses as systems are integrated across the combined entity, consulting expenses, marketing expenses, and professional fees, as well as non-cash charges to write-off or impair the value of redundant assets. In connection with divestiture activity, we exclude the gain or loss on divestiture as well as any expenses incurred, including legal, accounting, and other professional fees. We exclude these expenses from our non-GAAP financial measures because they are unpredictable, can vary based on the size and complexity of each transaction, and are unrelated to our continuing operations or to the continuing operations of the acquired businesses.
Restructuring expenses (benefit). We exclude restructuring expenses (benefit) from our non-GAAP financial measures, which include employee termination costs, facility exit costs (except as included in accelerated lease costs and IT facilities and infrastructure realignment described below), certain professional fees, asset impairment charges (except as included in acquisition or IT facilities and infrastructure realignment), and other costs directly associated with resource realignments incurred in reaction to changing strategies or business conditions. All of these costs can vary significantly in amount and frequency based on the nature of the actions as well as the changing needs of our business and we believe that excluding them provides easier comparability of pre- and post-restructuring operating results.
Separation expenses. On
Accelerated lease costs. We exclude from our non-GAAP financial measures accelerated facility costs and associated accelerated lease expenses, including losses on terminations, due to the early termination or abandonment of certain office leases as a result of our move to a hybrid work model because these charges are not reflective of our ongoing business and operating results.
IT facilities and infrastructure realignment. We exclude from our non-GAAP financial measures nonrecurring IT facilities and infrastructure realignment costs and other IT charges associated with modifying the workplace, including consolidating and/or migrating data centers and labs to the cloud, simplifying the corporate network, and one-time costs for implementing collaboration tools to enable our work from anywhere strategy, as well as asset impairment charges, accelerated depreciation and IT facility exit costs.
Impairment charges and other adjustments. We exclude from our non-GAAP financial measures asset impairment charges (other than those already included within restructuring, acquisition, or IT facilities and realignment activity), rent expense for redundant facilities, gains or losses on sales of property, gains or losses on settlements of certain legal matters, and certain professional fees unrelated to our ongoing operations, all of which are unusual in nature and can vary significantly in amount and frequency.
Non-GAAP income tax adjustments. We exclude from our non-GAAP measures of net income attributable to
Revenue Metrics and Operating Metrics
Recurring revenue, on both a GAAP and non-GAAP basis, is the portion of our revenue that we believe is likely to be renewed in the future, and primarily consists of SaaS revenue, optional managed services revenue and initial and renewal post contract support.
Nonrecurring revenue, on both a GAAP and non-GAAP basis, primarily consists of our perpetual licenses, consulting, implementation and installation services, hardware, training and patent license royalties.
SaaS revenue includes bundled SaaS, software with standard managed services and unbundled SaaS (including associated support) that we account for as term licenses where managed services are purchased separately.
Optional Managed Services are recurring services that are intended to improve our customers' operations and reduce expenses.
Percentage of software revenue that is recurring revenue is calculated as the sum of SaaS revenue, optional managed services revenue and support revenue as a percentage of total SaaS revenue, optional managed services revenue, support revenue, and perpetual revenue.
New SaaS Annual Contract Value (ACV) includes the annualized contract value of all new SaaS contracts received within the period; new unbundled SaaS contracts only include the license portion of those orders. In cases where SaaS is offered to partners through usage-based contracts, we include the incremental value of usage contracts over a rolling four quarters. Orders are only included in New SaaS ACV with a completed customer contract signed by both parties before the end of the period.
SaaS Annual Recurring Revenue (SaaS ARR) represents the annualized quarterly run-rate value of active or signed SaaS contracts as of the end of a period. For unbundled SaaS contracts, the amount included in SaaS ARR is generally consistent with the amount that we invoice the customer annually for the term-based license transaction. We use SaaS ARR to identify the annual recurring value of customer contracts at the end of a reporting period and to monitor the growth of our recurring business as we shift to SaaS. SaaS ARR reduces fluctuations due to seasonality, contract term, and the sales mix of subscriptions for bundled SaaS and unbundled SaaS. SaaS ARR should be viewed independently of revenue, and does not represent our revenue under ASC 606 on an annualized basis, as it is an operating metric that is impacted by contract start and end dates and renewal rates. SaaS ARR is not intended to be a replacement for forecasts of SaaS revenue.
Adjusted EBITDA
Adjusted EBITDA is a non-GAAP measure defined as net income (loss) before interest expense, interest income, income taxes, depreciation expense, amortization expense, stock-based compensation expenses, revenue adjustments, restructuring expenses, acquisition expenses, separation expenses, accelerated lease costs, IT facilities and infrastructure realignment, and other expenses excluded from our non-GAAP financial measures as described above. We believe that adjusted EBITDA is also commonly used by investors to evaluate operating performance between companies because it helps reduce variability caused by differences in capital structures, income taxes, stock-based compensation expenses, accounting policies, and depreciation and amortization policies. Adjusted EBITDA is also used by credit rating agencies, lenders, and other parties to evaluate our creditworthiness.
Net Debt
Net Debt is a non-GAAP measure defined as the sum of long-term and short-term debt on our consolidated balance sheet, excluding unamortized discounts and issuance costs, less the sum of cash and cash equivalents, restricted cash, restricted cash equivalents, restricted bank time deposits, and restricted investments (including long-term portions), and short-term investments. We use this non-GAAP financial measure to help evaluate our capital structure, financial leverage, and our ability to reduce debt and to fund investing and financing activities and believe that it provides useful information to investors.
Free Cash Flow
Free Cash Flow is defined as GAAP cash provided by operating activities less our capital expenditures, which include purchases of property and equipment and capitalized software development costs.
Supplemental Information About Constant Currency
Because we operate on a global basis and transact business in many currencies, fluctuations in foreign currency exchange rates can affect our consolidated
Unless otherwise indicated, our financial outlook, which is provided on a non-GAAP basis, reflects foreign currency exchange rates approximately consistent with rates in effect when the outlook is provided.
We also incur foreign exchange gains and losses resulting from the revaluation and settlement of monetary assets and liabilities that are denominated in currencies other than the entity’s functional currency. Our financial outlook for diluted earnings per share includes net foreign exchange gains or losses incurred to date, if any, but does not include potential future gains or losses.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240327007830/en/
Investor Relations Contact
(631) 962-9600
matthew.frankel@verint.com
Source: