Regions Financial Announces John Jordan to Serve as Head of Retail
The Retail sales and service organization he leads comprises more than 7,500 frontline branch associates and key support personnel.
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“Across our Retail Banking division, we’re united by a commitment to serve consumers and small-business owners with advice, guidance, tools and technology to help people build greater financial confidence and achieve the goals that matter most to them,” said
“John’s extensive banking background, his focus on associate development and customer experience, and his successful leadership of large initiatives will help us further enhance how we serve consumers every day,” Danella added. “Our goal is to serve on the leading edge of the fast-changing retail environment and consistently deliver the right blend of high-touch and high-tech service to create unmatched customer experiences.”
The Retail Banking team is part of Regions’ broader Consumer Banking organization serving 4.5 million consumer households and small-business customers through branches in 16 states and beyond. Services are delivered in Regions’ primary markets through branch, digital and phone channels, as well as mortgage loan officers. Services also extend outside Regions’ primary banking footprint through point-of-sale home improvement loans offered by the contractor network of EnerBank, Regions’ home improvement finance division.
Jordan joins Regions from Bank of America, where he spent more than 20 years in retail banking and wealth management as well as client experience, strategy, national sales and service operations, products, programs, and analytics. Highlights of his tenure include the launch of the
As head of Retail for
“John understands the critical role well-trained and highly engaged associates serve in meeting customers’ needs and driving innovation that’s focused on the customer benefit and not just the technology,” Danella said. “We look forward to learning from his insight and expertise.”
“I know I’m joining a team with tremendous pride — one that’s focused on customers and known for personalized care and attention,” added Jordan, who grew up in
“Whether it’s planning for your child’s education, buying a first home or looking forward to retirement – what we do to help customers build financial confidence will have a beneficial impact for years to come,” he said. “I’m excited about our team’s opportunity to build on Regions’ incredible culture of caring and purpose-driven work. We’re fulfilling Regions’ mission to make life better for our customers and communities in a real and tangible way.”
Jordan graduated from
He is a founding board member of the nonprofit Next Step Clubhouse in Charlotte, which provides social and recreational activities for people with special needs. Along with his family, Jordan actively supports
About
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