Total Wine & More Takes Thoughtworks Product Thinking Approach to Streamlining ERP Systems
With its longstanding commitment to delivering the best selection at the best price to customers, Total Wine applied product thinking to internal systems supporting the buyers responsible for reviewing and acting on extensive and intricate datasets while adhering to tight schedules for product to make it on store shelves in time. Taking a product-led approach by aligning the people, process and problem around goals and business-value outcomes, Total Wine aims to improve the ERP experience for buyers and, consequently, streamline buyer tasks, making them easier and more efficient. The initiative is also expected to cut down on tedious work and reduce operational costs by delivering actionable, easy-to-interpret data, something missing from the buyer’s current experience.
“Poised to deliver on both profit and brand promise, Total Wine continues to scale as the nation’s largest independent retailer of fine wines, spirits and beer,” said
Customer-centricity is the foundation on which product thinking is built. By gearing everything towards the buyer’s needs in this initiative,
- Reflected a collective grasp of the buyer’s vision and objectives.
- Assessed the overarching scope and fundamental procedures of the buyer.
- Identified critical risks, challenges and limitations that could affect project completion.
“By focusing on impactful outcomes rather than mere outputs, organizations can foster heightened internal collaboration and customer-centric decision-making, all while proactively leveraging technology to enhance efficiencies,” said
Supporting resources:
- Read the case study on Total Wine & More’s Product Thinking journey.
- Learn more about Thoughtworks Product Thinking.
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The country‘s largest independent retailer of fine wine,
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View source version on businesswire.com: https://www.businesswire.com/news/home/20240417695039/en/
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Email: linda.horiuchi@thoughtworks.com
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