Unisys Digital Workplace Solutions Receives HDI's IT Support Center Recertification, Recognizing Continued Excellence in IT Support
Certification highlights the company's ongoing optimization of IT support and recognizes
HDI's Support Center Certification is based on an internationally recognized standard for best practices in IT support and global validation of organizations with support divisions that operate efficiently and effectively, ultimately leading to increased customer satisfaction and retention. The audit demonstrated that Unisys provides world-class desk services to its clients and that Unisys customer experience measures are significantly more advanced than those of most organizations.
"I congratulate the entire Unisys team on achieving HDI Support Center Certification for their Global Service Desk," said
This assessment of Unisys reflects a 15% increase in overall performance and significant strides since the last certification audit in 2021. Key strengths highlighted in the recertification report include adding the Experience Management Office into the overall delivery model, implementing 14 Experience Level Agreements (XLA) in the production environment and focusing on proactive business development predictive experiences. Unisys received high marks for overall leadership, strategy and policy, and people management.
"The recertification represents the continuous work of our team to optimize IT support operations, progress the maturity of our advanced Global Service Desk capability and maintain our commitment to helping our clients achieve breakthroughs with superior IT support," said
- Best Service and Support Manager
- Best Service Improvement Initiative
- Best Customer Experience
- Best Use of Technology
The HDI Global Service and Support Awards 2024 winners will be revealed at HDI SupportWorld Live in
To learn more about the company's global service desk offerings, click here.
About Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – cloud, data and AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for 150 years, visit unisys.com and follow us on LinkedIn.
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