Insight Survey: Employees Embrace AI in the Workplace, Want More Training, Guidance From Employers
While concerns like job relevance, security risks and privacy remain, employees recognize that AI-powered devices can bring a competitive advantage — both for themselves and their company
The research shows nearly two in three employees (64%) believe AI-powered devices will change critical skills needed to do their job. Yet few report feeling anxious (13%), fearful (11%), confused (5%) or overwhelmed (5%) about using generative AI at work.
“The survey results suggest, on balance, employees are optimistic AI-powered devices will help them better leverage AI applications and accelerate productivity,” said
Insight’s latest research — a follow-on to its
“We have reached a redefining moment of AI in the workplace, coinciding with an imminent refresh cycle for devices deployed during the pandemic or nearing the end of Windows 10 support,” said
The survey examined how employees spanning different generations feel about AI-powered devices. The sample was divided into Gen Z (ages 22-26); Millennials (ages 27-42); and Gen X/Senior (ages 43+) workers. Key findings include:
- Curiosity, Excitement: The youngest cohort (Gen-Z) is the most likely to say they are curious (50%) and excited (37%) by the technology.
- Critical Skills, Job Relevance: Millennials are the most likely to believe AI-powered devices will change the critical skills needed to do their job (72%) and make what they do less relevant to their employer (55%). Nearly half (49%) also believe it will lead to job losses.
- Security Risks, Privacy Violations: Gen X/Senior workers voice more concern about security risks (62%) and privacy violations (55%) compared to their younger colleagues.
Moving forward, employees overall want specific direction from their employers, citing an interest in training (49%) and guidelines/policies (46%) around AI usage. One in three employees(33%)hope their employer will let them choose what kind of device they can use (e.g., traditional, or AI-powered) when they become available.
“Employees want to have a seat at the table. They recognize how fast AI is evolving and don’t want to be left behind with legacy hardware that struggles to run future applications,” said Green.
View the full survey results here. To learn how to realize the full value of generative AI at your organization, visit insight.com/generativeAI and read the Insight Intelligent TechnologyTM Report: The Executive Guide to Generative AI.
For more information on Insight, visit insight.com or call 800-INSIGHT.
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1 For this survey's purposes, AI-powered devices are defined as electronic gadgets or machines built with artificial intelligence technologies to perform tasks that traditionally require human intelligence. These devices could include PCs, mobile phones, autonomous vehicles, robotic vacuums, AI-enabled cameras, etc.
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