U.S. Public Sector Under Pressure to Upgrade Mainframes
State, local governments engage providers to enhance or replace aging systems to improve services, prevent failures, ISG Provider Lens™ report says
The 2024 ISG Provider Lens™ Mainframes —
“Mainframe upgrades come with a lot of uncertainties, but the risks of doing nothing continue to grow,” said
Like private enterprises, large state and local agencies are recognizing that mainframes will be part of their IT infrastructure for the foreseeable future and are exploring hybrid approaches that integrate legacy systems with the cloud, ISG says. Hybrid strategies are harder for these organizations to carry out, because public-sector mainframes have not been updated as often, but providers are helping agencies close the gap using DevOps methodologies. Smaller public-sector clients are often choosing to move away from legacy systems through lift-and-shift initiatives.
AI is becoming essential to mainframe modernization and optimization, reducing costs and timelines by automating the analysis and documentation of legacy code, the report says. AI tools can recognize the patterns and dependencies in complex systems, helping IT teams recreate the business logic of mainframe applications in modern, cloud-based software.
“Public agencies need AI for mainframe analysis more than most, because their systems are especially complex after decades of modification,” said
Some state and local governments are turning to mainframe-as-a-service (MFaaS) engagements, allowing a third party to handle infrastructure and operations, ISG says. MFaaS adoption, though still in its early stages in the public sector, is less disruptive than application modernization and allows organizations to focus on broader digital transformation initiatives.
The report also explores other mainframe trends in the
For more insights into the mainframe challenges faced by state and local governments, including fixing systems that need to run constantly and finding service providers that meet regulatory requirements for operating in the
The 2024 ISG Provider Lens™ Mainframes —
The report names Ensono, Kyndryl, TCS and Wipro as Leaders in three quadrants each. It names Capgemini, DXC Technology, Infosys and Unisys as Leaders in two quadrants each. Accenture, Avanade (Asysco), HCLTech and Tech Mahindra are named as Leaders in one quadrant each.
In addition, FNTS and Wipro are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.
A customized version of the report is available from FNTS.
In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2024 among mainframe service and solution providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, which is part of the
The 2024 ISG Provider Lens™ Mainframes —
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
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