U.S. Public Sector’s Cloud Push Boosts Azure’s Importance
More state, local and educational organizations use the cloud to rein in costs and gain flexibility, choosing Azure in many cases, ISG Provider Lens™ report says
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for the
“Effective use of Azure allows public agencies to efficiently provide services that have a positive impact,” said
SLED organizations are migrating to the cloud for several benefits that are beyond the reach of their limited internal resources, the report says. In the cloud, they can scale computing power, networking and storage up and down as demand changes. They also gain access to enhanced security, the agility to adopt new technologies and the ability to more closely align their IT and business strategies.
Rising cloud adoption partly reflects the
Many state and local governments are also under pressure to increase engagement with the public by offering constituents better ways to communicate and access information, the report says. Azure provides AI-powered chatbots, virtual assistants and sentiment analysis tools to support these initiatives. Governments are also using analytics and ML tools in Azure to identify issues, predict demand and allocate resources.
SLED organizations also are migrating their SAP environments to the cloud at an accelerating pace for better scalability and security, lower costs and simplified maintenance, ISG says. This has increased demand for SAP on Azure services from a large ecosystem of providers. Agencies are also embracing Microsoft Power Platform services, which enable more employees to quickly create new applications through low-code/no-code methods.
“As Azure and its ecosystem evolve, the possibilities keep expanding, even as many state and local agencies are still catching up with private-sector cloud initiatives,” said
The report also explores other Azure ecosystem trends affecting the
For more insights into the challenges faced by
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for the
The report names Accenture & Avanade, Cognizant, DXC Technology, IBM, Infosys, Kyndryl, TCS and Wipro as Leaders in all four quadrants. It names NTT DATA and Unisys as Leaders in three quadrants each. Capgemini and Rackspace Technology are named as Leaders in two quadrants each. Hexaware is named as a Leader in one quadrant.
In addition, HCLTech is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in all four quadrants. Hexaware is named as a Rising Star in one quadrant.
In the area of customer experience, Bechtle is named the global ISG CX Star Performer for 2024 among Microsoft cloud ecosystem providers. Bechtle earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the
A customized version of the report is available from Unisys.
The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for the
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
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