Oracle Energy and Water Awards Recognize Utilities Leading in Industry Transformation and Innovation
Exelon, JXN Water, and Portland General Electric win for their efforts to engage customers, execute meaningful grid management strategies, and drive business transformation
"As the water and energy landscapes and customer needs rapidly evolve, it is paramount for utilities to implement solutions that effectively help them meet their ambitious goals," said
Innovation Winner – Exelon
Serving more than 10 million customers through six fully regulated transmission and distribution utilities, Exelon has long collaborated with Oracle Opower to create innovative solutions that help its customers navigate the energy transition. Last year, Exelon deployed a creative mechanism called "enhancement services" to readily propose and approve custom programs for Exelon's operating companies. This professional services agreement allows Exelon and
One successful outcome of this initiative was aimed at providing affordable energy to Exelon's customers. Tailored videos informing low-to-moderate income (LMI) customers about available energy efficiency and financial assistance programs using the Opower Affordability Solution were initiated at
Initiative of the Year Winner – JXN Water
JXN Water needed to migrate 65,000 customers to an entirely new system. Within an eight-month timeframe, JXN sought to quickly deploy a reliable, flexible, and cloud-based open platform to elevate the customer experience after a history of systemic problems, documented metering challenges, and a backlog of unmet repairs.
In coordination with BOSS Utility Solutions and aligned with a new Advanced Meter Infrastructure rollout, JXN implemented Oracle Utilities Customer Cloud Service and Oracle Utilities Advanced Meter Service as its meter-to-cash platform. In tandem,
Strategic Vision Winner – Portland General Electric (PGE)
Serving 935,000 customers and a territory of more than two million residents in the
PGE has implemented Oracle Opower solutions to help support its aggressive clean energy commitments, including a 2040 net zero goal. The companies are collaborating to expand programs ranging from behavioral load shaping to solar bill management and high-bill alerts for residential and small-medium businesses. These programs are aligned to responsibly balance grid load while helping customers manage their electricity usage and bills. PGE is also working with
Along with
The Oracle Energy and Water Awards were presented in late March during the Oracle Energy and Water Customer Edge conference in
Learn more other successful projects at Oracle Energy and Water, join the discussion on LinkedIn, and visit us at Booth #1101 during CS Week.
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SOURCE Oracle