ServiceNow opens Knowledge 2024 with innovations that power AI-driven transformation for enterprises everywhere
New generative AI capabilities in Now Assist supercharge productivity, accelerate cost savings, and empower customers and employees to innovate at scale
New automation solutions unify experiences across the enterprise, on the AI platform for business transformation
Expanded strategic partnerships deliver new solutions and expertise to accelerate customer value and opportunity
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These announcements come just over a week after
“Knowledge 2024 is THE place for the
Actionable AI for every corner of the business
With GenAI embedded directly into the Now Platform, customers get out-of-the-box intelligence with ServiceNow’s multimodal model—Now AI—built and optimized for enterprise workflows. Multimodal models incorporate and process many types of data, such as text, images, audio, and video, so users can benefit from a range of inputs to get better results. New capabilities add to ServiceNow’s extensive cross-platform family of GenAI features tailored to meet the needs of different types of users, including employees, agents, admins, and developers.
- For example, new Now Assist for Strategic Portfolio Management (SPM) helps accelerate strategic decision making by analyzing and distilling customer feedback and requests, so employees can boost customer satisfaction and business growth.
- Additional new GenAI features built for app development include service catalog item generation, app generation, and playbook generation, enabling developers and admins to create catalog items and playbooks and build net-new apps in a fraction of the time. This scales automation through the enterprise and saves hours building complex workflows.
- Public sector customers will be able to implement Now Assist for more intuitive constituent and employee experiences. Now Assist GenAI features powered by a Now AI multimodal model will be available for public sector customers in the Government Community Cloud (GCC), ServiceNow’s dedicated cloud designed to meet the regulatory, compliance, and security needs of government agencies. With Now Assist in GCC, agencies can use trusted GenAI capabilities to help with faster incident and constituent response and to improve self-service resources.
With ServiceNow’s single, trusted AI and data platform, customers can realize the full potential of AI across their business, fast. Learn more about
Automation solutions that move work forward
After decades of siloed, disparate systems, businesses need a single solution that connects employees to their work, their organization, and each other.
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For example,
New Creator Studio expands existing low-code and no-code development solutions in ServiceNow Creator Workflows with additional app creation tools that further empower any employee to build intelligent workflows that boost productivity and transform work.ServiceNow is also enhancing Automation Engine, its hub for managing hyperautomation end-to-end, to give a comprehensive view of all automation environments and simplify RPA deployments improving mission critical business processes. Learn more about ServiceNow’s expanded Creator Workflows capabilities. - New, purpose-built solutions for the manufacturing industry power faster, more efficient operations and boost employee productivity. Manufacturing Commercial Operations uses GenAI to streamline sales, support, and service, powering faster, more efficient operations. Employee Center (EC) Pro Kiosk brings intelligent self-service to deskless workers, bridging the communication gap between companies and their employees. Learn more about ServiceNow’s AI-powered solutions for the manufacturing industry.
Next generation partner ecosystem delivers services, solutions, and expertise
Today,
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Strategic partnership with Genesys, a leader in AI-powered experience orchestration, will help elevate customer and employee experiences. Together,
ServiceNow and Genesys will bring the best of their platform capabilities together to unite customer service teams, centralize work routing, and accelerate workforce productivity for more personalized customer experiences and simplified employee experiences. Read more about ServiceNow’s partnership with Genesys. -
Expanded partnership with Fujitsu to work together to launch cross industry solutions. To accelerate innovation, Fujitsu and
ServiceNow will also open a new Fujitsu-ServiceNow innovation center for digital transformation and customer success. Read more about ServiceNow’s partnership with Fujitsu. - Strengthened collaboration with Infosys to transform customer experiences with GenAI-powered industry solutions. The collaboration will help increase productivity, enhance efficiency, and improve user experiences for organizations by combining ServiceNow’s Now Assist GenAI capabilities and Infosys Cobalt. Infosys will also double its training investment by certifying more than 3,500 employees with ServiceNow GenAI skills. Read more about ServiceNow’s work with Infosys.
New CMO joins
At
Additional information:
- Learn more about ServiceNow Knowledge 2024 here.
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For more detail on the product innovations and capabilities announced:
ServiceNow powers innovation with new generative AI capabilitiesServiceNow enhances Creator Workflows to scale digital transformationServiceNow introduces new AI-powered manufacturing solutionsServiceNow and Fujitsu launch AI-driven industry solutionsServiceNow and Genesys elevate customer and agent experiencesServiceNow and Infosys to transform industry solutions with generative AI
About
Forward Looking Statements
This press release contains “forward looking statements” about the expectations, beliefs, plans, and intentions relating to its generative AI innovations announced at Knowledge 2024. Such statements include statements regarding future product capabilities and offerings and expected benefits to
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