Lincoln Financial Group Expands Partnership to Support Customers as They Recover and Return to Work
Claims specialists use new technology to provide claimants with better support and resources for recovery
The enhanced process implemented by Lincoln uses AI to analyze claims data and extract critical insights. This analysis helps support more accurate claim outcomes by providing claims professionals with timely insights that help them better assist claimants in their return-to-work journeys.
“We are focused on investing in innovations and the latest capabilities to drive the best claim outcomes for our customers,” said
Lincoln’s Group Protection business began its partnership with EvolutionIQ in early 2023 with its long-term disability business. After seeing success, Lincoln expanded the partnership this year to help improve the claimant experience in short-term disability.
In 2023, Lincoln Financials’ GP claimants reported an average 91% satisfaction rate1, and EvolutionIQ’s enhancements are expected to continue to improve this strong customer experience.
“We’re thrilled to be part of Lincoln Financial’s efforts to incorporate advanced technologies that help enhance claims teams efficiencies while facilitating even better care and support for their customers,” said
About
About EvolutionIQ
EvolutionIQ pioneered Claims Guidance in 2019. Its explainable AI guides insurance claims professionals to their highest potential impact claims, improving the claimant experience and delivering better claim outcomes to claimants, carriers and their customers. EvolutionIQ serves the group disability, individual disability and workers’ compensation markets worldwide. EvolutionIQ’s AI native products have been adopted by 70% of the top 15 U.S. disability carriers and a growing list of workers’ compensation carriers. The
1 Lincoln Group Protection reporting data,
LCN-6623268-051424
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Julianne.Mattera@lfg.com
267-418-0346
Vice President of Marketing
EvolutionIQ
917-740-5608
Press@evolutioniq.com
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