Sprinklr Named a Strong Performer in Conversational AI for Customer Service Report
According to the report, “brands interested in managing their customer self-service as part of a broader approach to customer experience should give serious thought to
“The ability to deliver more human experiences at every touchpoint and for every customer is the single most strategic investment for the modern enterprise. Today, creating this experience requires advanced omnichannel conversational AI capabilities for seamless, personal, and reliable customer self-service,” said Sprinklr Founder and CEO,
According to the report, “Sprinklr comes from the world of marketing and social media customer interactions. This history leads to innovative approaches such as its business value realization deployment approach. This methodology identifies value opportunities upfront and helps customers deliver — and then measure — the results.”
The report continues, “The Sprinklr platform is a single microservices-based platform that all the company’s applications are built upon.
The report then states, “Brands interested in managing their customer self-service as part of a broader approach to customer experience should give serious thought to Sprinklr.”
For more information or to download the full report, click here.
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